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blossoming-garde
May 1, 2021
Question

Can I return an online deposit that was made through QuickBooks Payments, when a Payments account was not set up for the business prior to the deposit?

  • May 1, 2021
  • 1 reply
  • 0 views
Our business is small and requests physical checks for payments, but the online payment option was accidentally left on when the invoice was sent. We have no Payments account, but the deposit was taken from the customer's bank account anyway.

1 reply

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AileneA
May 2, 2021

Hello, blossoming-garde. 

 

Welcome to the Community. Since the deposit was already taken from the customer's bank account. I recommend contacting our QuickBooks Merchant Services Team to handle the deposit payment and able to correct it. 

 

Their contact information is located at the following link: QuickBooks Payments Contact Information. 

 

To learn more about handling your deposits, refer to this link: Add and edit bank deposits. 

 

I'm also including some great resources that explain matching transactions in QuickBooks Online.

 

 

I'm only a post away if I can be of further assistance. Wishing you and your business continued success. Stay safe

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