Can not connect my Citizens One Business Credit Card and have tried all the fixes I could find but nothing is working

Hi there, stephanie. I'm here to rectify the connection issue. 

Have you tried connecting your credit card account in a private or incognito window? If not, please refer to the shortcut keys I've listed below:
 

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox & Microsoft Edge
• Command + Shift + N for Safari

Furthermore, you can try signing in to your bank’s website to check if everything is working on their end. 

If the issue persists, I suggest contacting our Customer Care Team. They can pull up your account in a secure environment and provide fixes immediately.

Here's how to reach them: 

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

In the meantime, you can consider uploading your transaction manually in QuickBooks Online. Here's how:

1. Sign in to your bank's website and export your bank transactions.
2. In your QBO account, go to the Banking menu.
3. From the Update drop-down, select File upload.
4. Click Browse and select the web-connect file from your bank.
5. Follow the on-screen steps in mapping the data.

You can read this article for more details: Manually upload transactions into QuickBooks Online.

You might find the following articles helpful about adding and matching transactions in QuickBooks Online: 

• Download, match and categorize your bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online
• What to do if you get a bank error or can't download transactions in QuickBooks Online

Drop me a message below with updates on your banking connection concern. I’ll get back to you as soon as I can. Always take care!