Can not connect to Merrill Lynch - 105 Error

Hi there, @Oldwindways.

I can see the urgency of rectifying the error and being able to connect your bank to QuickBooks Online (QBO).

Our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Moreover, I recommend contacting our QuickBooks Support Team to ensure you'll get an update about the resolution status. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-115311. To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect: Start a conversation, Get a callback, or call our support line directly by getting our phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: Get help with QuickBooks products and services.

For the time being, we can manually upload your transactions via a CSV file to get them into your bank feeds instantly:

1. Go to the Transactions menu and select Bank Transactions.
2. Tap your bank’s tile where you want to upload the file.
3. Tap the Link account dropdown and select Upload from file.
4. Hit the Drag and drop or select files and then select the file you downloaded from our bank. Then, click Continue.
5. Follow the onscreen procedures to match the columns on the file with the correct fields. Then, select Continue.
6. Select the transaction you’d like to import and select Continue. After that, select Yes.
7. Lastly, click Done.

However, please know that once the investigation is resolved, your transactions will start to download which may cause duplicates. In that case, you can exclude them from your bank feeds. 

Once done, you can consider categorizing and reconciling them afterward to keep your records accurate and immediately spot any possible discrepancies in the account.

We appreciate your patience while we’re working on the connection with the bank. Please know that the Community always has your back if you have additional questions about QuickBooks. I'll be right here to help.

I appreciate your patience regarding the connection issue between Merrill Lynch and QuickBooks and your proactive approach in reporting this problem, SPD2024. I understand how important it is for you to access your financial information, and we want to assure you we're actively investigating the 105 error you are experiencing.

Our technical team is diligently working to identify the root cause and develop a solution. While the investigation (INV-115311) is still in progress, please be assured we're taking this matter seriously and are committed to resolving it as swiftly as possible. At this time we don't have a specific timeline for resolution, but we will keep you updated on any significant developments.

I'm pleased to hear you plan to add yourself to the ongoing investigation. By contacting our support team, you'll be added to the list of affected users and ensure you receive timely updates as they become available. When you reach out please reference the investigation number for easy tracking.

Here's how you can reach them:

1. Navigate the (?) Help button at the top right corner.
2. Click the Search tab and tap Contact Us.
3. Select a topic to connect with the live expert.
4. Choose how to connect with us. Have us call you or Chat.

To ensure you receive timely assistance, please check our support hours: Get help with QuickBooks products and services.

In the meantime, you can manually upload your transaction into the program using a CSV file format as a workaround. Remember to exclude these transactions once bank feeds are restored to avoid duplicates.

Additionally, I recommend reconciling your account so that your records always match your bank and credit card statements.

We appreciate your understanding and patience as we work to resolve this issue. If you have any further questions or notice any changes in the error behavior, please don't hesitate to reach out. We remain committed to providing you with the best possible service and support.

So, the good news is that unlinking the account didn’t do anything.  The connection is broken, has been for awhile whether your account is linked or not and it’s apparently not going to be fixed anytime soon.  But at least their devs are “working on it” 😂

Time to find another solution or just keep uploading a downloaded file periodically.