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billw227
December 8, 2024
Question

Can't connect the credit card I keep getting for days:Something unexpected happened and we can’t connect to American ExpressTry again in a few hours. (590).......

  • December 8, 2024
  • 1 reply
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    1 reply

    J
    Jessavell_A
    December 8, 2024

    I've got some details about error 590 and the troubleshooting you can take to get past it, Bill. 

     

    This error indicates an unexpected issue at the bank that QuickBooks can't fix, and the specific cause is unclear.

     

    Generally, such errors resolve themselves within 48 hours. We suggest waiting a few hours to see if it clears up and then try to reconnect your bank.

     

    If the error persists, consult your bank for any ongoing issues. If the bank issues are resolved but the problem continues, please contact our support team to ensure QuickBooks is operating correctly.

     

    Additionally, once your connection looks good, here are a few things you might want to know about fixing downloaded bank transactions.

     

    Don't hesitate to inform us if you have any other concerns about connecting a bank in QuickBooks Online. We'll be here to assist. Take care.

    B
    billw227Author
    December 10, 2024

    No, the issue still hasn't been resolved. As for the problem of self-correcting in 48 hours, this has been happening for a month. I reached out to AMEX, and they say it is a QuickBooks communication error and I should try reestablishing the connection. Obviously, I have done this many times without success. The auto download of Amex data has worked seamlessly for a couple of years, and other cards still download fine. Not sure were to go from here.

    J
    JanbonN
    December 10, 2024

    Hello there, billw227. I'm here to route you to the team that will help you in resolving this.

     

    Since the issue persists after reaching out to your bank, I recommend contacting our support team for further assistance. They're equipped with the necessary tools to securely access your account, identify the root cause, and provide an expert resolution.

     

    Here's how to reach a live representative:

     

    1. Log in to your QuickBooks Online Company.
    2. Click the Help button at the top of the page.
    3. Choose the Search tab. Type in your concern and click enter on your keyboard.
    4. Click Contact us.
    5. Under Callback, click the Have us call you button. This will route you to enter your details.
    6. After that, select Get a call.

     

    Once the connection is resolved, please ensure to reconcile your accounts to keep them accurate and up-to-date.

     

    Please feel free to reach out if you have any additional concerns regarding your bank connectivity in QuickBooks Online, billw227. We are here to assist you in any way possible.

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