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Nov 15, 2023 7:22 PM UTC
Question

Can't connect with my bank on my pc

There is a problem connecting to my bank.  This has been ongoing for 3 weeks now and no one at customer service knows how to help.

3 replies

Nov 15, 2023 8:03 PM UTC

Hello there, mariehoffmanvo-g.

 

I can see how this connection issue with your online banking has impacted your accounting activities.

 

To assist you further, I just have to gather some information about the issue. What is the name of your Financial Institution (FI) that you're connecting to? Did you come across any specific error messages or codes? This information will help check if there's any open investigation and ensure the best resolution.

 

I look forward to working together to resolve this bank feeds connection issue. Thank you for your time and details, @mariehoffmanvo-g.

Nov 16, 2023 1:54 AM UTC

@mariehoffmanvo-g 

Open your QBSE account in the private/incognito browser. If the same error persists, use one of the converter tools (e.g csv2qbo @ $60 one time license) for the time being.

https://www.moneythumb.com/?ref=110

 

Nov 17, 2023 8:01 PM UTC

Thanks for your feedback but I don't want to spend any more money than I'm already spending with QB.