Can't resolve transaction

Hello there, @alicia-theriot.

I can guide you in applying your customer's partial payments and matching it with the downloaded bank transaction. 

First, you'd want to make sure that the partial payment is recorded properly in QuickBooks. Here's how:

1. Open the customer's invoice.
2. Go to the Receive payment button. 
3. From the Receive Payments window, enter the amount of the partial payments in the Amount Received field. 
4. Click the Save and Close button.

Now, the system will be able to automatically detect the transactions and match it. 

By following the steps above, there's no need for you to perform resolve difference since the applied payment exactly matches with what is posted in your account. 

On the other hand, you can use the Resolve Difference feature when specific transaction fees or processing are included in the invoice payments. Usually, it is the downloaded bank transaction that has the higher amount than the manually added ones. 

You can browse these articles to help you manage your downloaded bank transactions in QuickBooks:

• Categorize and match online bank transactions in QuickBooks Online.
• Enter a bank service fee while using a third-party merchant service.
• How to Record Bank Deposits in QuickBooks Online.

Leave a comment below if you have any other questions or concerns. I'm always here to answer them. Have a good one!