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AllCraftExteriors
July 7, 2022
Question

Cannot Activate Online Services for Bank Account

  • July 7, 2022
  • 1 reply
  • 0 views

I was trying to set up E-pay with our current bank account through payroll setup and it kept giving me an error saying " Payroll setup information for the following account couldn't be save: {Account name} (Exception from HRESULT 0x80040A03). 

 

So going though the steps to fix it it tells you to deactivate online services by going to the COA right clicking the bank account and clicking on the Bank Feed Settings and clicking Deactivate All Online Services. So I did that. Now when I try to click Activate online Services it will not let me click that, the black dot shows up for a second then the Deactivate All Online Services automatically is selected again and I'm unable to change it. 

 

So I can't activate online services and therefore I cannot set up E-Pay through payroll set up. Any help is much appreciated. 

1 reply

R
Rasa-LilaM
July 8, 2022

Thank you for joining us here in the Community, AllCraftExteriors.

 

I know how important it is for your company to activate your online services. This enables you to file payroll forms and pay your taxes electronically.


Before we begin, could you please tell me if you have checked the tax line mapping settings and your bank feeds? This will help us figure out where the issue is stemming from and how to fix it.


While waiting for your reply, allow me to share some of the reasons why you’re receiving the error. These are the following:

 

  • Your bank account set up for e-file and e-pay has tax-line mapping set to something other than Unassigned.
  • An online banking account has missing fields or special characters.
  • Your bank account in the Chart of Accounts may be damaged.
  • You have accountant's changes pending on your company file.  


If you’re unable to run any of the steps above, let’s choose Unassigned for the tax line mapping because the other option prevents you from setting up your payroll. Then, in your online banking, look for any special characters and remove them.


Once you’re ready, let’s correct your tax line mapping by going to the Chart of Accounts. I’m here to ensure the process is a breeze for you.

 

  1. In QuickBooks Desktop (QBDT), head to the Lists menu at the top bar and choose Chart of Accounts.
  2. From the list, right-click the bank account and select Edit Account.
  3. Click the Tax-Line Mapping drop-down to choose Unassigned.
  4. Press the Save & Close button.
  5. Set up the bank account for e-pay and e-file again.


To review your bank feeds:

 

  1. Go to Lists and choose Chart of Accounts or press CTRL+A on your keyboard.
  2. Right-click the bank account and select Edit Account.
  3. Head to the Bank Feed Settings tab.
  4. Verify the Account Customer ID has the online banking login and remove any special characters if needed.
  5. Tap Save and Close.
  6. Utilize the Payroll Setup option to set the bank account for e-pay and e-file.


I can see that you've already disabled and enabled the online services, I still recommend performing Step 3 in this article to rectify the issue: Fix the error Payroll setup information for the following account couldn't be saved.


If none of these suggestions work, you can reach out to our Payroll Support Team for further assistance. They can access your company file in a secure space and review your payroll setup from there. Our specialists will also show you how to implement the permanent solution.


You can use this reference to help you configure the payroll service to electronically file your payroll forms and tax payments: E-file and e-pay state forms and taxes in QuickBooks Desktop Payroll Enhanced.


Additionally, the QBDT Payroll hub contains a list of topics about handling taxes, processing payroll, and managing workers' information, to name a few.


Keep me posted in the comment section below if you have other payroll-related concerns. Please know that I’m always ready to lend a helping hand. Have a good one.  
 

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