Skip to main content
U
umyersm1
September 26, 2022
Question

Cannot connect a new bank account to quickbooks. What am I doing wrong? I have 3 other accounts connected so I know how to do it but obviously something is not right.

  • September 26, 2022
  • 1 reply
  • 0 views
I keep getting into the loop.  I sign into the bank account, click continue and it spins and spins and ends up back at the page to sign into the bank account.  No error message, no message, nothing ... just back where I started.  Have done it 4 to 5 times already.  

1 reply

JenoP
JenoP
September 26, 2022

Hi there, umyersm1.

 

I'd like to ask what bank you're trying to add in QBO? It's also possible that a browser issue is preventing you from adding this account. 

 

Let me share steps that can resolve some of the most common banking issues in the program. 

 

If you have a different browser, use it and log back into QBO. Google Chrome, Firefox, Microsoft Edge, and Safari are all compatible with QBO.

 

If you only have one browser, follow these steps on how to switch to a private or incognito browsing session:

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 

After logging back in, check if you can add the account successfully. 

 

The Community is always here if you need anything else. 

Terms & ConditionsAccessibility statement