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joeMD
April 11, 2019
Solved

Cannot Connect Chase Credit Card Account to QBO

  • April 11, 2019
  • 4 replies
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I had 3 Chase Credit Cards (mine, plus 2 employees) connected to QBO Banking and everything was working fine for a few months.  Recently the connection was lost between QBO and Chase, but when I went to reestablish it I was unable.  Quickbooks brought me to a Chase page that had a "Sign In" button, but when I click "Sign In" it just reloads the same page and there is no place to input my username and password (i.e., no way to "sign in").

 

Anyone else having trouble connecting to Chase, specifically a Chase Southwest Credit Card account?  Any work arounds or fixes?  I don't want to manually enter my transactions for fear that they will be duplicated when the connection is reestablished.

 

 

    Best answer by MaryLandT

    I appreciate the reply, however the "solution" you provided to reconnect my Chase bank to QuickBooks is just the same steps that I have repeatedly been trying and continue to get the same issue.  The Chase Login Window that is provided via the Quickbooks Add Account page is just a blank page with a spinning wheel.  There is option to enter login credentials.  There is no MFA prompt.  THERE IS NO WAY FOR ME TO CONNECT MY CHASE BANK ACCOUNT USING THESE PROCEDURES.  I've attached a screenshot for your reference.

     

    Who do I need to speak with at Intuit/Quickbooks who can actually help me resolve this ongoing issue?  I've been without a connection to my Chase account for weeks now and my bookkeeping and reporting is falling too far behind.


    Hi there, @joeMD,

     

    Thanks for the screenshot. It looks like we can't access your bank from the current browser.

     

    Let's use a different browser to connect your Chase Credit Card account with QuickBooks. Please check to see the list of browsers supported by QuickBooks Online below:

    For mobile devices:

    You can now download and use other browser.

     

    Please keep me posted on what the results are, @joeMD. I'm always around whenever you need further assistance connecting your bank.

    4 replies

    MaryLurleenM
    MaryLurleenM
    April 11, 2019

    Thank you for letting us know about the error you encountered, joeMD.

     

    Please follow these steps to reconnect your Chase account:

    1. On the Banking page, click on Add account.
    2. Search and select Chase Bank.
    3. Follow the log in prompts. 
    4. Ensure all the accounts are checked. Continue through the window. 
    5. When you get to the window where QBO is asking you to map your Bank accounts to accounts, close this window.

    Restart QuickBooks Online after the connection. Your Chase account is now updated.

     

    Don’t hesitate to comment below if you got additional concerns, I’m always here to help you.

    J
    joeMDAuthor
    April 11, 2019

    Thank you for the prompt response, but unfourutantely this did not work for me.  When I select Chase Bank quickbooks still takes me to a Chase page that had a "Sign In" button, but when I click "Sign In" it just reloads the same page and there is no place to input my username and password (i.e., no way to "sign in").

    Angelyn_T
    Angelyn_T
    April 11, 2019

    Hi there, @joeMD.

     

    Please allow me to join the thread and lend a helping hand so you'll be able to connect your account to QuickBooks Online (QBO).

     

    For me to give you the right amount of information, may I know if you've received any error message when trying to connect your account? 

     

    As of now, we've received several issues reported by other users affected when trying to connect Chase account to QBO. Our online banking team is currently investigating for an immediate fix of the issue.

     

    To verify this further if you're one of the affected users in this investigation, I recommend getting in touch with our QBO Support to check and investigate this further securely.

     

    Once confirmed that you're one of the affected users, our support team will add you to the list of the affected users and automatically receive an email notification with the latest updates.

     

    On the other hand, to stay updated with the latest QuickBooks news and updates, you may visit our QuickBooks blog.

     

    Also, to learn more about connecting bank and credit card accounts to QBO, you may check this article: Connect bank and credit card accounts to QuickBooks Online.

     

    You can always add a post/comment below if you have any other banking concerns, I'm just a post away. Have a great day ahead!

    R
    rhundley
    January 6, 2020

    I tried the solutions listed, but none worked for me. When I was trying to connect my Chase credit card through the Desktop app, I kept getting a pop up window from Chase saying I needed to update my browser through QBO. I updated my browser (Chrome), but that was the browser on my computer not within QBO. So, I logged into QBO through my browser (rather than the QBO desktop app), and that did the trick! I could see all of the CC transactions that refused to download previously through the QBO desktop app. Then, I checked through my desktop app, and it had updated as well. So, use the browser not the QBO desktop app to reconnect to Chase. I hope this helps!

    B
    beanpic_1
    February 15, 2020

    This did the trick for me. Thank you so so so so so much for posting it!

    K
    keithpepper
    January 5, 2021

    Hi - My Chase checking account is linked to QBO, but it's not pulling in the Visa account that's under my same Chase login. Any tips?

    A
    AileneA
    January 5, 2021

    Hi there, keithpepper. 

     

    Welcome to the Community. It's my pleasure to help access your Visa account in QuickBooks Online. In the meantime, let's try opening your account using the private browser to help us determine if this is a browser-related issue.  

     

    Here are the keyboard shortcuts to open a private browser:

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Internet Explorer: Ctrl + Shift + P
    • Safari: Command + Shift + N 

     

    If it works, we'll need to clear the cache to prevent this from happening again. There are times when we'll experience unusual behavior if the browser saves too much cache. Additionally, you can use a different browser like Google Chrome, Mozilla Firefox, or Microsoft Edge. 

     

    You may also read these articles to learn more about online banking: 

     

     

    Also, if you encounter any online banking error, please refer to this article about fixing online banking issues in QuickBooks for more troubleshooting steps: How to manually update an account to fix banking errors. 

     

    Find your way back here if there's anything else you'd like to ask or share. Have a great day!

    J
    JE5TER
    February 3, 2023

    Disconnect then reconnect the Chase account.  It will open the connection page in your default browser.

    D
    dwg15
    June 12, 2023

    Tried this and now there's an error preventing us from reconnecting the account. Any other bright ideas?

    LieraMarie_A
    LieraMarie_A
    June 12, 2023

    Hi there.

    To better assist you, I'd need some additional details about the error you're encountering. Could you please provide more information about the specific error message or any error codes you're seeing? This information will allow me to provide you with more targeted guidance or suggest potential solutions.

    Thank you, and I look forward to assisting you further.

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