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D
domenique
April 22, 2021
Question

Cannot connect to First Bank of Greenwich account

  • April 22, 2021
  • 1 reply
  • 0 views

Hello,

My bank has been enrolled in bank feeds for years. I went to download transactions into one of my accounts so that I could reconcile and noticed that the transactions would not download. The transactions typically download straight into my bank feeds but I also know how to save the download an import via web connect. Neither is working. I deactivated my bank account to set it up again in hopes of fixing the issue and now I cannot even connect to my bank account to set up bank feeds. I know my login credentials are correct because I opened another browser. I even re-enrolled into quickbooks online services through my bank and still no luck. There are two banks that show up for the bank I use and neither one that I select allow me to connect.

1 reply

C
Charies_M
April 22, 2021

I appreciate the additional clarifications, Sergio65.

 

The steps shared above were the basic solutions to resolve the connectivity issue with your First Bank. Since you've tried the possible solutions above to no avail, it would be best to reach out to our QuickBooks Care Support. They have the tools to conduct a thorough investigation for a complete resolution.

 

Here are the steps to contact support:

 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
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Please take note our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.

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