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Kayak2021
October 26, 2021
Question

Cannot Link Valley Business Credit Card

  • October 26, 2021
  • 3 replies
  • 0 views

I am setting up QBO for a new small business.  The business uses Valley Bank (valley.com).  I have successfully linked my business checking account, no problem.  I have a Visa business credit card also from Valley.  Valley has a completely separate login screen for this, https://cardmanager.valley.com/?product=Valley.  It uses the same username as the checking account, but a different password.  QBO does not recognize the different login URL and the different password won't work at the regular valley.com account setup (obviously, it's trying to connect to the checking).  I saw some previous trouble ticket discussions on this issue, but the resolution didn't seem clear.  Does anyone know if this has been resolved?

    3 replies

    C
    Charies_M
    October 26, 2021

    Let me help take care of your concern, Kayak2021.

     

    When you're adding multiple accounts for the same bank in QuickBooks Online, you'll want to verify how your financial institution sends your downloaded transactions. If it downloads only to one account, you can create a subaccount and connect it to the main one.

     

    To do this:

    1. Go to Settings and select Chart of Accounts.
    2. Click New.
    3. Choose the account type and detail type. Select Is sub-account and then enter the parent account.
    4. Give your new subaccount a name. You can also add a description.
    5. Select the When do you want to start tracking your finances from this account in QuickBooks option
    6. For the as of date, tell QuickBooks when you want your account to start. Then add the Balance to the account as of the date you choose.
    7. Select a Default Tax Code. Note: Only some account types need this, like a bank, credit card, asset, and liability.
    8. Click Save and Close. 

    Check out the following articles for more information about managing accounts:

    Here's an article that you might find helpful when matching and managing your downloaded transactions: Categorize and match online bank transactions in QuickBooks Online.

     

    For additional resources about managing your banking transactions, you can check out the topics from this link: Find help with bank feeds and reconciling accounts for QBO.

     

    Please let me know how else I can help you with linking bank accounts by adding a comment below. I'm more than happy to help. Have a good one!

    K
    Kayak2021Author
    October 26, 2021

    @Charies_M, I think I understand what you're describing and I read the articles.  However, I seem to get different prompts on the New Category screen.  Maybe you can clarify.  After I select New, the next screen's options are "Category name" and "Create category under."  Both of these have an asterisk for required.  Under "Create category under" there is a link to "Select category," of which "Bank and Credit Cards" is an option.  I do not understand the account type and detail type you describe and I do not see the "Is sub-account" option.

    R
    Rea_M
    October 26, 2021

    Thanks for the update, @Kayak2021. Let me share details about the New category screen you're seeing when creating a new account on your Chart of Accounts (COA) in QuickBooks Online (QBO).

     

    You're already on the right track in adding a new category in QBO. You've clearly described the upgraded format when adding an account to your COA. The account type and detail type described above is the former arrangement when adding a new category. That's why you're not seeing the Is sub-account option.

     

     

    For a newly created QBO company, you'll experience an upgraded COA. The new structure is customized based on your business organization. With this, you'll have to input all the necessary details that describe the account you want to add (i.e., Category and Account type). Then, select Save once you're done. Please see the screenshot below for your reference.

     

     

    Then, connect your bank and/or credit card account to the online banking feature. This will let QuickBooks automatically download recent transactions. For the step-by-step guide, you can refer to this article: Connect bank and credit card accounts to QuickBooks Online.

     

    Once connected and your most recent transactions are downloaded, you'll have to review and/or match them to the existing entries in QuickBooks. This way, you can keep your financial data updated. You can check out this article for the complete details: Categorize online bank transactions in QuickBooks Online.

     

    Also, I'm adding these articles to learn more about what account types are on the chart of accounts and how to reconcile one in QBO:

     

     

    Please don't hesitate to keep me posted on how it goes. Let me know in the comments if you have other concerns about managing accounts on your chart of accounts in QBO. I'm always around to help. Take care and stay safe, @Kayak2021.

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    October 26, 2021

    @Kayak2021 

    Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

    https://www.moneythumb.com/?ref=110

     

    J
    judylk1225
    April 24, 2023

    I am having same problem.  Did you get it resolved?

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    April 24, 2023

    Use MT Online or one of the converter tools (e.g csv2qbo) as a workaround.

    https://www.moneythumb.com/?ref=110

     

    KlentB
    KlentB
    April 24, 2023

    I want to provide you with some information regarding our current connection with Valley Bank, judylk1225.

     

    While QuickBooks Online fully supports their checking account, we don't integrate with the business credit card's separate login URL (https://cardmanager.valley.com) at this time. Please know that our software engineers are constantly working to improve and expand our integration capabilities with various financial institutions. 

     

    For now, you'll want to send feedback to add your provider. Simply click the Request button, then add their name and official link. We will certainly keep your needs in mind as our team explore future opportunities to provide you with the best bank feed experience.

     

     

    To obtain your transactions, consider using a third-party importer as suggested by Fiat Lux - ASIA. Feel free to visit our QB App Market to search for more.

     

    Alternatively, you can manually upload your bank transactions to keep your accounting up-to-date. Start by logging in to your bank's website to download them as QBO, CSV, or QFX files.

     

    Make sure it's in the correct format. After that, follow these steps to upload the file.

     

    1. Go to Bookkeeping.
    2. Choose Transactions, then select Bank transactions.
    3. Click Upload transactions and open the file you downloaded from your bank. 
    4. Select the appropriate account. 
    5. Follow the onscreen steps to match the columns with the correct fields in the program.
    6. Tick the checkbox of transactions, then tap Continue.
    7. Hit Yes, then Done.

     

     

    Once done, it's time to categorize and match them. Next, reconcile your accounts, so they always match your monthly statements.

     

    Don't hesitate to click the Reply button below or start a new thread if you have follow-up questions about this topic or need assistance in accomplishing your other tasks. I am always here to back you up. Have a great rest of the week!

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