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G
guzepi111-gmail-
March 24, 2021
Question

Cannot move funds into our QuickBooks Cash Account

  • March 24, 2021
  • 1 reply
  • 0 views
QBCash account was created/approved in December. Local/transfer bank account was added and verified. Transfers to the QB Cash Account show "pending" for three days, then disappear. We have transacted about 9 transfers, all disappear. We also tried the "app" to transfer funds. Multiple calls - QBO refers to Green Dot. Green Dot refers back to QBO = We are in an infinite loop with no fix. I asked for our account/ABA to wires funds into this account, Green Dot could not provide this info. Again, infinite loop.

1 reply

LieraMarie_A
LieraMarie_A
March 24, 2021

I understand how it feels to be going in circles, @guzepi111-gmail-.

 

However, I'd like to redirect you to our Customer Care Support Team team. This way, a representative can review why you're unable to move funds into our QuickBooks Cash Account and investigate this further.

 

Here's how:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
    help.JPG

 

These instructions are also available from our guide on contacting QuickBooks Online support for your convenience. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST.

 

For more details in handling your QuickBooks Cash account, you can use these links:

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

G
guzepi111-gmail-Author
March 24, 2021

Thanks.  I haven spoken with a human on eight separate occassions and have been referred back to Green Dot Bank.  Green Dot Bank referred me to QBO humans.  

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