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HannahF95
September 28, 2023
Question

Cardmember Services not Updating

  • September 28, 2023
  • 1 reply
  • 0 views

Hello,

 

Our credit card through Cardmember Services isn't updating and hasn't in over a week. It gives me the error "The bank or account site is down for maintenance so we can't connect to it. Come back later and try again. (105)" I am able to login to their site without an issue, though there is a notice that the site is being updated. It seems this may be a universal issue with Cardmember Services and Quickbooks not currently communicating? If so, is there an ETA on when they'll be on speaking terms again?

 

Thanks,

Hannah

1 reply

R
RoseJillB
September 29, 2023

I appreciate the details you added about error 105 in QuickBooks Online (QBO), @HannahF95.

 

Bank error 105 usually means there may be a problem on your bank's end. Usually resolved within 24 hours. Since you mentioned that your bank has an ongoing update. This explains why you’re bank feeds aren’t updating with the latest transactions.

 

QuickBooks bank feeds stop downloading your transactions if there’s ongoing bank website maintenance or any ongoing issues with your bank. 

 

In the meantime, we can manually update your connection by following the steps below:

 

  1. Log in to your QuickBooks Online account.
  2. Go to the Bank or Transactions menu, then Bank Transactions.
  3. Select Update.

 

I also added this article for your reference: Fix bank errors 102 and 105 in QuickBooks Online and QuickBooks Self-Employed.

 

Furthermore, I have a set of articles that you can use to organize your transactions and reconcile your account. By doing this, you can classify your transactions correctly and prevent any discrepancies in your books:

 

 

Let me know if you have more concerns about managing your bank transactions. I’ve always got your back. Stay safe!

H
HannahF95Author
September 29, 2023

Thank you for your response! Unfortunately, though, I receive this error even when I go in and manually click the update button

 Is there anything else to be done?

 

As I said, it has been well over 24 hours - since 9/15, to be exact.

R
RoseJillB
September 29, 2023

You’re always welcome, @HannahF95.

 

As I checked my resources, we have now an ongoing investigation about customers experiencing bank error code 105 with CardMember Services. I understand the inconvenience it has caused you, as we value your time in managing your bank feeds.

 

Our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

 

Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-93382.

 

To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
  4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
  5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

 

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: QuickBooks Online Support.

 

We appreciate your patience while we’re working on this one. Stay safe!

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