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Kelley9
Oct 4, 2022 6:03 PM UTC
Question

CC balance updates but transactions do not download - Truist Bank

Hi,  Since 9/22 I haven not been able to get cc transactions to download, it  only updates the balance.  I have tried every trick on here for updating it that has been suggested previously on posts.  Nothing has changed according to Truist so they are saying it's a QBO problem? Any ideas?  Thanks!

1 reply

SirielJeaB
Oct 4, 2022 9:05 PM UTC

Thank you for dropping by the Community, Kelley9!

 

We received reports about Truist credit card transactions not imported. Our engineers are working on it already. 

 

I recommend contacting our QuickBooks Online Support to be included on the list of affected users. Please follow the steps provided to Contact Support:

 

  1. Sign in to your QuickBooks Online company. Select Help (?).
  2. Select either tab to get started: Assistant or Talk to human.
  3. Search or select Contact Us.
  4. Start a chat with a support expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. 

 

Once everything’s good, you can check this article that has detailed steps in categorizing and matching downloaded bank transactions: Categorize and match online bank transactions in QuickBooks Online.

 

Get back to us if there is anything you need help with your bank transactions. We are available 24/7. 

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