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krossley
August 13, 2022
Question

CC Reconciliaiton

  • August 13, 2022
  • 1 reply
  • 0 views

I am having an issue with a new Chase Bank credit card.  For some reason the reconciliation function is not working properly.  Whenever I check off the cleared transactions the DIFFERENCE amount is increasing instead of decreasing to zero.  I have verified the beginning balance (zero), the ending balance, and the ending statement date.  Anyone have any suggestions?  

1 reply

C
ChristineJoieR
August 13, 2022

Hi there, @krossley.

 

I appreciate you for raising your concerns here. I understand the impact of reconciling errors in QuickBooks Online. I'm here to help you fix this.

 

Since we don't have a current investigation of the error you encountered, this function should be decreasing on your end. However, we can try performing basic troubleshooting steps to help your browser work smoothly.

 

Here's how:

 

  1. Restart your browser.
  2. Clear cache on your browser history.
  3. Use a private browser like Microsoft Edge, Chrome, or Firefox. Refer to these shortcut keys to open a private browser:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once done, try reconciling again. Double check the opening balance of the account you're reconciling twice. Sometimes the opening balance does not include transactions that were still pending when the account was created.

 

You can also eliminate or combine transaction causes of reconciliation issues. Take out your bank statement. Physically mark the transactions that match the ones you entered into QuickBooks. Follow this article for additional guidance: Fix issues at the end of reconciliation in QuickBooks Online.

 

Additionally, you can program rules to categorize transactions automatically. QuickBooks keeps getting better at categorizing as it uses your bank rules more. It can eventually scan transactions and add details such as payees. If you're interested, check this article for your reference: Set up bank rules in QuickBooks Online.

 

Let's give it another shot and see if the above steps work. I'd like to make sure you're able to resolve this issue, kindly let me know how it goes in the comments section below. Best wishes

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