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PamC321
December 3, 2022
Question

Charge card account has an error message

  • December 3, 2022
  • 1 reply
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Checking to see if anyone else had this problem for the past 24 hours. I have one back account, the Visa charge for multiple cards, that will not update and load the past 2 days of transactions. I worked with a chat person that had this message, but I have received no updates from QB. I do not want to manually load the transactions, I want them to load. I have a red exclamation mark on 11 card accounts. Anyone else having this? 

"Thank you for waiting on the line. Upon further checking, I can see that the issue you're having is already reported to our product engineers. They are currently working on identifying the root cause of the issue so we can roll out a fix to get you back to using this feature. I have already added your account in the list of affected users. You will receive updates to this escalation through your e-mail. While our engineers are working on this, here's what we can do for now we can try doing manual uploads for each account so that we can get you back on track with handling your business"

 

1 reply

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ChristieAnn 11
December 3, 2022

Thank you for visiting the QuickBooks Community again, PamC321. Please know that we aim to deliver customer satisfaction at all times and fix an issue as soon as possible. With this, may I ask for additional details on which specific bank account you're using to connect to QuickBooks? I appreciate you for sharing additional information so I can present updated details on the issue and accurate resolution.

 

For now, you may refer to this article to see various information on how you can perform troubleshooting steps in case you're unable to view recently downloaded bank transactions: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Don't hesitate to click the Reply button below and add extra details about your concern. I'm always here to help, PamC321. Have a great day!

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PamC321Author
December 3, 2022

The account that is not updating is the Chase Visa. I have one main account and multiple employee cards. 11 of the cards are not updating and have the error message and the red exclamation mark. My bank checking account and my American Exp account are updating. 

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ChristieAnn 11
December 3, 2022

I appreciate you for coming back to the thread and adding extra details about your concern, PamC321. I'll share an update about the Chase bank that is not bringing transactions in QuickBooks Online for the past two days. I'll also ensure you'll get a notification about this matter so you can perform some steps to get back on track.

 

The issue about transactions isn't updating with the Chase account is still tagged as ongoing. The details provided by our support about manually uploading transactions are the workaround you can currently perform to view your bank entries in QuickBooks. Please that our engineers are working to identify the cause of this issue to provide a solution.

 

Since you've already communicated with our QuickBooks Support Team to add you to the list of affected users, rest assured you'll receive updates through email once the problem fixes. You can also send or reply to them using the existing email to check for the status of the banking issue.

 

Lastly, you may refer to this article to see various banking errors that you might encounter and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Please leave a comment below if you have other concerns about downloading transactions to QBO. I'm just around to help, PamC321. Take care always.

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