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February 10, 2021
Question

Chase accounts will not download to QB for two days ... there is an incident INV-52563

  • February 10, 2021
  • 1 reply
  • 0 views
No posting for two days .. what is the status and prognosis for fix?

1 reply

KlentB
February 10, 2021

Thanks for checking out the Community space, rcaccamisi.

 

I've checked our records here and found that the INV-52563 (Chase Bank, Online Banking Error Missing Transactions) is still open. If you haven't contacted us yet, you'll want to connect to our Customer Care Team so we can add your contact information to the notification list.

 

Rest assured, we'll send you an email update when we get this sorted out. When you're ready, here's how to contact us:

 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

For faster a transaction, you can provide the investigation number to our representative. Once its rectified, feel free to browse these articles to help manage your online banking transactions in QuickBooks Online:

 

Do let me know if you have any other concerns by leaving a comment below. I've got your back.