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InTexas
October 6, 2022
Question

Chase Bank Feed issues STILL not fixed

  • October 6, 2022
  • 15 replies
  • 0 views

After almost 20 hours over the last 4 weeks spent trying to solve the Chase Bank Feeds issues created with the recent change to a "more secure transfer" method, I am rather fed up with both QuickBooks and Chase Bank.

 

QuickBooks Teams and other helpful sorts, please do not post any suggested fixes or solutions as I've been through them all including:

   1-creating a new company folder to test bank feed setups,

   2-adding user rights,

   3-deleting existing user bank feed rights,

   4-recreating existing user bank feed rights,

   5-creating new users with bank feed rights, 

   6-disconnecting bank feeds and reconnecting (multiple times),

   7-installing updates (multiple times) and

   8-upgrading from v22 to v23 (a "guaranteed fix" according to that QB support person).

 

I also don't want any sympathy or empathy.  I want lost features and functionalities restored.

 

I've spent more time training untrained Quickbooks' support folks and beta testing than I care to remember.  TO INTUIT:  I AM NOT A BETA TESTER and PLEASE, TRAIN YOUR SUPPORT FOLKS!

 

Yesterday and today, I have spent over 6 hours (yes, I can document this) with QB support and Chase support, only to have both organizations repeatedly point to the other as the problem!

 

Here my company is, stuck in the middle with no, repeat, no resolution to lost features.

 

Before this change, all was working wonderfully.  In fact, 3 years ago I moved our credit card business to Chase specifically due to bank feeds availability.  The problem arising from this recent change  is that now the only user that can download Chase Bank credit card data is the primary card holder, and in our case, this is the Admin account registration at Intuit...me.  I have staff that are assigned this responsibility and they have been granted access to Chase online so they can complete their work, yet they are unable to complete bank feeds!  What is "more secure" about this?

 

If QB cared about me as a customer, none of the problems should exist!

 

    15 replies

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    S
    shawnhenriksen
    January 10, 2023

    I am going through exactly the same issue. I moved to Chase about 5 years ago because of the ease of downloading.  I have spent numerous hours to no avail. ANY SUGGESTIONS to an alternative user-friendly software to use.  I absolutely DESPISE Quickbook's lack of support and not user-friendly software.

    J
    jez27
    February 22, 2023

    I've upgraded to QB 2023, discontinued bank feeds, restarted bank feeds, etc..... and still having the same problem as well.

     

    We moved to Chase for the exact same reason of ease of use with QB, and this new, more advanced integration is garbage.

     

    Hours if not days have been spent troubleshooting, and now manually entering thousands of transactions a month is killing us.  Please resolve ASAP!

     

      T
      team_ream
      March 10, 2023

      This is unacceptable!  I just received an email saying the problem is still not fixed and next update will be 3/31. It's tax season and we need to access our transactions. What am I even paying for?

        K
        klgood1
        June 21, 2023

        I had problems getting bank feeds to work last fall after the "Chase Bank (New) - All" name change thing. I contacted support, who incorrectly told me that you have to manually download QBO files and import. After hours of talking to them, I gave up and kept trying, and magically, it finally worked after dozens of tries. Fast forward to a couple of months ago, when our Chase account had to get a new credit card number. I disconnected bank feeds to set up again, and now it's not working. Everything says it is connected, but when I click "Download Transactions," it goes through the motions, and then....nothing. No error message, just no transactions downloaded. It still says the last time I updated was 2 months ago. So, I contacted tech support, and they gave me the same line about how Chase doesn't support express web connect, and I have to manually download transactions. Which I know isn't true, because it works fine right now with another company file & Chase card that I have set up. These support people DO NOT know what they are talking about, and are completely useless in fixing this problem.

          B
          BillWCH
          June 21, 2023

          Yup - still QB blaming Chase & vice-versa - NO fix in all these months & the QB support people are totally useless.  Yet they make you pay almost $500 a year for a "subscription."  

            M
            madisonresale
            July 18, 2023

            Yes, no solutions here either I'm just here to say that I will be spending the next year finding a replacement for Quickbooks because I am so mad about what they've done. They were built by small businesses and they making it extremely difficult for us to operate... they don't care. So I am going to find an alternative if it's the last thing I do!

            K
            klgood1
            August 4, 2023

            After a month of trying to reconnect my Chase card to QB bank feeds, I tried again today and it's working now. No clue as to why, but someone either on QB's end or Chase's end must have fixed something. I didn't do anything different, just went through the process of adding bank feeds to my account, connecting the card, and then my transactions downloaded. Previously, I would go through the setup and it would say it was connected, but then no transactions would ever download. I knew nothing changed with Chase's permissions, despite what Intuit said, because I still have another card that syncs fine with a different QB account. It might not work for everyone, but maybe try setting it up again.

              B
              BillWCH
              August 4, 2023

              You know that definition of insanity...

                G
                GShack
                December 26, 2023

                People are still having this issue and its a year later with no fix.

                  R
                  Rasa-LilaM
                  December 26, 2023

                  Hello there, GShack.

                   

                  It appears that you've already asked a similar question in the Community. One of my colleagues has already given a solution to your bank feeds connectivity issue.

                   

                  You can find the complete troubleshooting steps by clicking on this link: https://quickbooks.intuit.com/learn-support/en-us/banking/re-new-chase-all-bank-feeds-not-downloading-all-transactions/01/1362541#M106912.

                   

                  If you still encounter the same result, I recommend contacting our Technical Support Team for further assistance. One of our specialists will review the connection between Chase and QBDT and assist you in implementing a permanent resolution once it becomes available.

                   

                  Here's how to get the contact details:

                   

                  1. Open your QuickBooks and head to the Help menu at the top to select QuickBooks Desktop Help.
                  2. This action will take you to the Have a question? window.
                  3. Choose Contact Us and give a brief description of your issue.
                  4. Click the Continue button and log in to your Intuit account.
                  5. If you don't have an account, select Create a new account.
                  6. From there, select Continue and then Continue with my account to proceed.
                  7. We'll email you a single-use code and input the number.
                  8. If you have more than one account, select the one you want to use and Continue.
                  9. Press the Continue button and choose chat with us or Have us call you.

                   

                  To learn whether the bank connection fails, or you get an error, the logs can help pinpoint the failure. To access the file, refer to this article for the full details: Collect Bank Feeds log files.

                   

                  We have a collection of resources that will aid users in handling online banking issues, reconciling an account, and making deposits, to name a few. Feel free to browse each link to view the complete information: 

                   

                  Keep me posted if you have other banking concerns or questions on how to better manage your online banking connection. I'll get back to assist you further, GShack. Have a good one. 

                  B
                  BillWCH
                  December 26, 2023

                  This is how messed up Intuit/QuickBooks support is. The supposed "fix" posted for the Chase Bank Feed problem - which dates back to 2022 - is not possible to even try, because when I went to create a "New Company" in QB Pro 2024, it STOPPED on a early screen, not allowing me to continue OR fill in a "*Required" field.  See screen shot:

                   

                   

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