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hsinihsu
March 27, 2024
Question

Chase Cannot Reconcile with Employee Card

  • March 27, 2024
  • 1 reply
  • 0 views

Hi!

I have a Chase credit card with an employee card. It reports transactions in each master/employee cards, but in the master monthly statement, it includes both cards transaction. How do I reconcile?

I need to connect the employee account to get the transactions, but cannot add it to the master card account as a sub-account because both accounts are already connected (it gets error out.)

I've been reading a couple of Q&As but didn't solve my problem. Anyone has Chase credit cards seeing the same issue?

 

Thanks!

1 reply

R
RCV
March 27, 2024

I've got you covered on how to reconcile a Chase credit card with an employee card in QuickBooks Online (QBO).

 

We need to know how your bank sends the downloaded transactions before connecting to online banking. If the transactions download to one account, just connect only the parent account. Then we connect the subaccounts and not the parent account if the transactions download to the individual accounts.

 

We can’t connect both a parent account and its subaccounts. If you try to connect both, you’ll get a message that the account is already connected. When initially connecting your account, the same opening balance transaction may download to all subaccounts. You must delete all but one of these balances when you reconcile.

 

Some banks may show the overall bank balance at each subaccount level. The bank provides us with a static balance of the entire account, not the balance of each subaccount. When it’s time to reconcile, you only need to reconcile the parent account because all transactions in the subaccounts roll up into it. You can check this page to learn more about bank account connectivity to QBO: About bank or credit card subaccount setup. 

 

If you are experiencing issues with mismatched balances, you may find further assistance by reading these articles.

 

 

Our door is open 24/7 if you need further assistance downloading your employee's credit card transactions in QuickBooks. You can also post again if you need help performing specific tasks in QuickBooks. As always, I'll be here, and I'll gladly help you out again. Take care, and have a good one.

H
hsinihsuAuthor
April 3, 2024

Thanks for the reply! However, it still doesn't solve my problem. Chase shows employee and primary transactions separately under each account, so I had to connect both to get the transaction history. But in the monthly statement, which is used for reconcilation, the primary account statement includes both employee transactions and primary account transactions. 

How do I do it in this scenario?

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