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jadeshelley
March 10, 2021
Question

Check wanting to print twice

  • March 10, 2021
  • 1 reply
  • 0 views

Once in a while when I pay a bill in quickbooks, the check will print fine, but the next time I go to print checks again, I find it in the print queue again and upon inspection, find that it did not record it in the register under the original check #?  What is causing this and how can I keep it from happening?

1 reply

MaryLandT
MaryLandT
March 10, 2021

Allow me to share additional information regarding this printing issue, jadeshelley.

 

When a check is tagged as Print Later in the write check window, it won't generate a check number. This will remain in the print queue until you actually print it, then let you assign a check number.

 

You can remove the check mark on the Print Later box. And, if the issue persists, run the verify and rebuild process. Verifying data identifies the data issues within your company file, while the Rebuild data resolves most data integrity issues.

 

Here's how:

  1. Click on File at the top menu bar.
  2. Select on Utilities.
  3. Click on Rebuild Data.
  4. Select OK when you see Rebuild has completed.

Once done, you can proceed with verifying the data:

  1. Click on File.
  2. Select on Utilities.
  3. Click on Verify Data.
  4. If you see QuickBooks detected no problem with your data, select OK. You may continue using your company file.

For detailed steps about this process, please refer to this article: Resolve data damage on your company file.

 

Keep me posted if there's anything else that you need, I'll be around to provide further assistance. Have a good one!

J
jadeshelleyAuthor
March 10, 2021

Maybe I didn't explain it fully.  When I create the check, yes, it is tagged as print later.  Then I go to print form/checks and print my checks where it generates check numbers for all checks.  The check will print fine with my batch, but for some reason go right back into the check to print queue and will not be recorded in the check register although it printed with the batch of checks.  It doesn't happen all the time, just randomly with random checks....?

    JoesemM
    JoesemM
    March 10, 2021

    Thanks for getting back to us, and proving more details with your concern, @jadeshelley.

     

     Since this unexpected behavior doesn't happen all the time, I'd suggest following the steps shared by my colleague MaryLandT to resolve this. This might be a data damage issue on your QuickBooks Desktop company file.

     

    Also, make sure to keep your software up-to-date so you always have the latest features and fixes. Here's how:

     

    1. Visit the Downloads & Updates page.
    2. Choose your QuickBooks product from the Select Product drop-down.
    3. From the Select Version drop-down, select the appropriate version or year.
    4. Click Search.
    5. Go to Get the latest updates.
    6. Hit Save/Save File to download the update.
    7. When the download completes, double-click to install the update.

     

    Once the update is successfully installed, restart Windows or your device to make sure all the necessary components are updated.

     

    If the issue persists, try running the PDF and Print Repair Tool. This will help fix printing issues, including QuickBooks not responding and Unrecoverable errors. For your reference, you can also check out this article for further guidance: Troubleshoot PDF and Print problems with QuickBooks Desktop.

     

    Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles - QuickBooks Desktop.

     

     Please let me know how it goes so I can get back to you right away. I'm always here if you have any follow-up questions or concerns. Wishing you all the best!

     

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