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mwbeke
October 5, 2021
Question

Checks not loading

  • October 5, 2021
  • 1 reply
  • 0 views

Yesterday and today I have been having issues with loading checks.   I will go into a check register, highlight a check, click edit and then QB Online will circle and circle without loading anything.  Eventually I have to close out the browser to get out of the circle.  Is there an issue that ties into the internet outages from yesterday?

1 reply

Adrian_A
Adrian_A
October 5, 2021

Hi mwbeke,

 

Let's try performing some steps to resolve what causes the spinning circle on the check register.

 

To start with, open QuickBooks on an incognito window. This is the best place to identify any browser-related issues. You may use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

 

You can also use a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

Also, if you want to print checks, you can take a look at this guide: Print checks in QuickBooks Online.

 

I'll be around if you need help in printing checks. Have a good one!

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