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D
director-stluken
August 9, 2023
Question

checks showing up in reconciling twice in 2 different ways in Quickbooks online

  • August 9, 2023
  • 1 reply
  • 0 views

When reconciling in Quickbooks online why do checks show up twice? The first one show up with the check number in the ref no column then the same check shows up with the ref no. column empty but now the check number shows up in the memo column. Why is this happening? Is the check being deducted twice from our account? How do I correct this from happening?

1 reply

J
JamaicaA
August 9, 2023

Good day, @director-stluken.

 

Reconciling is a great way to review to catch simple errors, as it is important to record transactions correctly.

 

Can you please share a screenshot of how the duplicate Checks appeared on the reconciliation page? Did you match or add them to the Banking?

 

Any additional information will help me provide an accurate way to fix this. I'll be on the lookout for your response. Take care.

D
director-stlukenAuthor
August 10, 2023

Thank you for your reply. Unfortunately, I reconciled my account so I can no longer show you how it looked. I did notice that when I printed out my report the duplicate entry showed up as uncleared checks. Now I am unsure what is going on.  I matched or added entries before reconciling. That is why I am confused on what is going on. Do you have any suggestions?

Candice C
Candice C
August 10, 2023

Good evening, @director-stluken. 

 

Thanks for chiming back in and letting us know some additional information. 

 

Since we can't see how this happened directly, I recommend review the Audit Log. The Audit Log track all information that we entered, changed, or deleted in your QuickBooks Online account. 

 

From there, you can see use a screenshot of that information so we can determine the next steps for you and your business. 

 

I'll be waiting for your response! 

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