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graceatworkweb
graceatworkweb
May 22, 2025
Question

Citi Credit Card No Longer Connects in QBO

  • May 22, 2025
  • 1 reply
  • 1 view

My account has been connected just fine for years but my card was recently compromised and I got a new one and now Citi won't connect. I disconnected it and tried to reconnect it, but when I do I get this message here: https://s.grcwk.co/Bluebgzv. It says my records don't match...but I can login to my online account just fine.

 

Citi tech support is of little use unfortunately.

    1 reply

    F
    FaithA
    May 22, 2025

    I appreciate your previous efforts in contacting Citi's tech support, Grace. To resolve this, I highly recommend getting in touch with our QuickBooks Live Support team. They have the tools to access your account securely and can work with you to troubleshoot the connection issue directly. 

     

    You can reach them anytime during Mondays through Fridays from 6 AM to 6 PM PT, for Simple Start, Essentials, and Plus users. And any time, any day, for Advance users:

     

    1. Sign in to your QuickBooks Online company.
    2. Select (?) Help.
    3. Use the QB Assistant and enter your question or topic.
    4. Select Contact Us to be connected to an expert for help.

     

    Meanwhile, to ensure your accounting remains up to date, consider manually uploading your transactions. You can find detailed instructions in this article: Manually upload transactions into QuickBooks Online.
     

    If there's anything else you need to know about connecting your credit card and banking topics in QuickBooks, feel free to reply to the thread. We're here to provide continuous support. 

    graceatworkweb
    graceatworkwebAuthor
    May 29, 2025

    When I called, I was told this was a known issue and "they are working on it." Well, I got an email last night to assure me people are working on it, and the next update wouldn't be until June 4. This connection has now been down since May 14.

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