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br81
January 9, 2023
Question

CitiCard Not Updating

  • January 9, 2023
  • 1 reply
  • 0 views

Is there a fix for the CitiCard feed?  I constantly have issues with in not wanting to update.  It's currently stuck on 12/12/2022.  It apparently has not been long enough for the orange exclamation point to come up.  I tried clicking update multiple times.  I opened up an incognito browser and I tried Edge (I normally use Chrome).  I had a different user try it on a different computer.  I don't want to manually upload transactions and I don't want to have to disconnect and relink it.

1 reply

DHeraV
DHeraV
January 9, 2023

I appreciate you dropping by here in the Community, @br81,

I understand how important it is to make sure that your bank transactions are updated in QuickBooks Online (QBO). To ensure that your concern will be addressed with the utmost priority. I suggest contacting our Customer Care Team. They have the perfect tool for assistance. They can also run a screen-sharing session to check what's causing this and help you further. 

Follow these steps on how to contact support: 

1. On your QBO account, select Help (?).
2. Click the Search tab to get started:
3. Select Contact Us.
4. Enter the topic of your concern.
5. Click Continue.
6. Choose either Chat, Appointment, or Callback.

I recommend you visit this article if you have encountered any banking errors: What to do if you get a bank error or can't download transactions in QuickBooks Online


I'll also include this article you can read if you want to learn how to import bank statements to help you reconcile an account: Get bank statements directly from your bank when you reconcile


I'm looking forward to hearing about this being resolved. Let me know if you need further assistance with QBO. I'm here to help you anytime. Keep safe.

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