I could not find the converter for $60.00 one time charge -all the ones I looked at were monthly subscriptions?

Could you provide the link to the one time charge website?

Thanks for raising your banking concern here in the Community, MLCBookkeeper.

I want to ensure this matter is addressed quickly, so you can connect your bank account in QuickBooks Online (QBO) and keep your financial data updated.

For the time being, we have an ongoing issue (INV-92288) where customers like you experienced a permission error (108) while connecting Citizens Bank to QBO. Rest assured that this issue is currently being worked on with utmost urgency. 

In keeping with this, I'd recommend contacting our Customer Care team to add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message/Chat or Get a callback/Callback).

Additionally, I encourage you to reconcile your accounts in QBO regularly (every month). This helps monitor your income and expenses and detect any possible errors accordingly. You may want to check out this article as your guide in doing and fixing reconciliations in QBO: Learn the reconcile workflow in QuickBooks.

If there's anything else you need or you have other banking concerns and questions about managing transactions in QBO, I'm always ready to help. Take care, and I wish you continued success, MLCBookkeeper.

How do you change a text file back to .qbo?

also did you find an issue with the & symbol?

I tried that and it still doesn't import.   I don't even get an error; it just says that it imports but no transactions are there.  Any other tips?   

BTW, i tried using a 3rd party importer at the recommendation of QB.   I used SaasAnt.  They don't support bank file imports, just bank statement imports.   So don't try that.   I wasted another bazillion hours figuring that out.  

CSV works, but you need to change the date format (Citizens does not put leading zeros so it's 9/1/2023). Citizens Transaction Description field is useless, so you need to create a concatenated field with check number and the transaction detail if you want to use rules in QB.  I also have to trim the fields because Citizen's ACH details contain tons of spaces.   What a ridiculous amount of work, when all you had to do before was hit update in Quickbooks.    

We have really gone backwards. 

Hello there, @kwolck. I want to ensure this will be taken care of. 

At this moment, where unable to confirm if that is the primary cause of the issue. I can see that you did everything you could. Since you're still experiencing the same thing, I highly recommend reaching out to our Phone support team to further verify the root cause of the problem. Here's how:

1. Log in to your QBO account and go to the Help menu.
2. Then, select the Search tab and click Contact Us.
3. From there, enter a brief description of your concern and click Continue.
4. Next, choose either Get a callback or Start a chat.

In the meantime, you can consider uploading your bank transactions manually.

Once the transactions are in, you're next step is to categorize and match them in QBO. 

If you have any queries or other concerns about connecting your bank with QuickBooks, please don't hesitate to leave a reply below. The Community is always open to assist you. 

We want you to come across a different experience than this, vm193.

I see the urgency of being able to import your .qbo files. Let me route you to our phone support department so we can create an urgent investigation into the error you received.

To ensure we cater to your concern the soonest, you can communicate with us through these steps:

1. Click the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. You can use OL-222 as your keywords.
5. Select Continue.
6. You can choose to Chat with us or Have us call you.

In the meantime, you may upload your bank transactions via CSV file. You can check this article for the detailed steps: Download bank transactions.

I've also added these articles as your guide in ensuring transactions are recorded on the correct accounts: 

• Add and match Bank Feed transactions 
• Create rules to categorize transactions in QuickBooks Desktop

I'm always around whenever you have banking concerns.