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M
MandieJH
February 20, 2024
Question

Closed Account Uncategorized Assets

  • February 20, 2024
  • 2 replies
  • 0 views

My clients bank account was closed and disconnected from QB online. I was able to match most transactions but I have about 85 Transactions stuck in Uncategorized Assets as “Transfers” 

how would I go about fixing this issue if I cannot add the bank account back into QuickBooks? 

2 replies

C
ChristineJoieR
February 20, 2024

Welcome to the Community space, MandieJH. There are various reasons why you're unable to add back to QuickBooks Online your bank account.

 

If your account was deactivated in QuickBooks Online (QBO), one possible reason could be its inactive status. In such cases, you might face difficulties in re-adding the bank account to QBO. It's essential to verify the account's status and take necessary steps to reactivate it if needed, ensuring seamless integration and management of your financial data within the platform.

 

Here's how:

 

  1. Go to Settings ⚙ and select Chart of Accounts.
  2. Find the account you want to delete.
  3. Select the Action ▼ dropdown and select Make inactive.

 

Furthermore, to confirm if your bank is supported, go to your bank's website and copy the URL from the address bar. Then, log in to your QuickBooks account and proceed with the following steps:

 

  1. On the left pane, select Transactions.
  2. Press the Add transaction dropdown, and choose Add Bank Account.
  3. Paste your bank's URL.
  4. Enter your ID and Password, then click Connect.

 

If you're still having trouble locating your bank, request assistance by following these instructions:

 

  1. Go to the profile icon and select Connect Bank.
  2. Search for the name of your financial institution. Since you are unable to find your bank, you'll get a message. This includes helpful tips to try and locate your bank account.
  3. Press Request to add your bank.
  4. Enter your bank's web address (URL) in the field provided and select Request.

 

For the complete details of looking for your bank, refer to this article: Find your Bank or Credit Card Account When You Connect to Online Banking.

 

Once everything is fine, here are some articles that your help you categorize transactions and reconcile your account in QuickBooks Online:

 

 

The steps provided above should help you find your bank account. If you have other banking concerns or inquiries about connecting your bank account, I'm just around to help. Stay safe.

M
MandieJHAuthor
February 22, 2024

So the problem is not linking the bank. 
The bank account no longer exists. So I’m not trying to re-add the bank account. 

I have “uncategorized assets” that are from the bank that I can not longer add. 
I need to know how I can move the transactions from the uncategorized assets to a different chart of account ? 

if anyone has any advice, I’d appreciate it 

M
MandieJHAuthor
February 22, 2024

The problem is not adding the bank account back to QuickBooks. I no longer can add the bank account to QuickBooks because the bank account is closed and no longer have access to it.

my issue is that there are 84 transactions in uncategorized assets from the bank account that is closed. I need to move the transactions from uncategorized assets to a different chart of account. But I am not able to go and unmatched them because the bank account is not linked.

I need help or advice on how to move the uncategorized assets when I no longer have access to the bank account

 

M
Maybelle_S
February 22, 2024

Hello there, MandieJH.

When a bank account is closed, it becomes inactive in QuickBooks Online (QBO). To move the uncategorized assets, reactivate the account, and reclassify the assets to ensure proper recording and categorization.

 

Here's how:

 

  1. Go to the Transactions menu and then Chart of Accounts.
  2. Click the Gear icon beside the Print button.
  3. Put a checkmark beside Include inactive.
  4. Locate the bank account, then click Make Active under the Action column.
  5. Choose the Uncategorized Asset transaction.
  6. From the Action column, click the drop-down arrow, then tap Edit.
  7. Assign it to the correct account in the Account window.
  8. Hit Save and Close. 

 

Additionally, here are some articles that you can browse to help manage and organize your Chart of Accounts:

 

 

Let me know if you need more help with your bank transactions. I'm always here to assist. Take care.

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