Connect Bank account to existing account in QBO

I'm here to help you fix the error you encounter when connecting your bank account to the existing account in your QuickBooks Online, rachelk44.

When connecting a bank account, the process should link it to an existing account, not create a new one. During the connection process, select the Link account option to associate your bank account with the correct existing  account to avoid duplicates.

However, you can unlink the bank account from the incorrect account and reconnect it to the existing account. Here's how:

1. Go to Transactions, then Bank transactions.
2. Select the tile for the bank account.
3. Select the pencil icon, then select Edit account info.
4. Select the Disconnect this account on save checkbox.
5. Select Save and Close.

Then reconnect your bank to the existing one, follow the steps below:

1. Go to Transactions
2. Select the Link account if you've already created one.
3. In the search field, search for your bank.
4. Select Continue and enter your banking username and password. 
5. Follow the onscreen steps, including any additional security checks your bank might require.
6. Select any accounts you want to connect, like your savings, checking or credit card. Then select the Account type dropdown and choose the matching account type from your chart of accounts.
7. Tap Connect.

Once done, it will automatically download transactions. You can review and categorize them.

I'm always here if you need additional help connecting your bank account. It's my pleasure to help. Have a great day.