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coventgardenmartin
June 17, 2022
Question

Connect with Paypal 2.0 Unable to Finish Connection Setup and Download Transactions Since April 2022

  • June 17, 2022
  • 2 replies
  • 0 views

When I saw (retired) next to Paypal when I tried downloading transactions in April 2021 I called and had multiple service chats and screen shares with QBO support. I was told to remove the account and use Connect with Paypal 2.0 instead and it would reconnect and download transactions to the last download date. But trying to use this multiple times just led to a spinning loading wheel for sometimes two hours before it timed out and dropped me back to the main menu. I tried again in May and was told this is a system wide problem. I was told today it's INV62931 and has not been resolved.

 

Does Intuit have any expected dates when Paypal bank account holders will be able to again re-connect and be able to have their transactions downloaded? 

2 replies

R
Rea_M
June 17, 2022

Hello there, @coventgardenmartin. I know the importance of keeping your account updated. With this, I've come to provide updates about the investigation with PayPal's (Connect with PayPal 2.0) connection to QuickBooks Online (QBO).

For the time being, based on our records as of today, the INV-62931 is still open and in progress. Rest assured that this issue is being taken care of with utmost urgency. Hopefully, you can reconnect and download your PayPal transactions in no time.

 

We don't have the exact time frame or expected dates as to when the PayPal bank account holders will be able to reconnect and download transactions. However, since you've contacted our support, I can tell that you're already been added to the list of affected users. This ensures you're in the loop about the investigation's status and its fix.

 

Once the connection between PayPal and QuickBooks fixed and your transactions downloads, you'll need to review and/match them to your existing entries. This ensures your account is accurate and updated. For the step-by-step guide, kindly refer to this article: Categorize and match online bank transactions in QuickBooks Online. 

 

Also, I would encourage you to reconcile your accounts every month. This helps you monitor your income and expense transactions, detect any possible errors, and ensures they match your statements. You can refer to this article for the complete guide: Reconcile an account in QuickBooks Online.

Let me know if there's anything else you need or concerns about banking and managing transactions in QBO. I'm always ready to help. Take care, and have a great day, @coventgardenmartin.

Fiat Lux - ASIA
Fiat Lux - ASIA
June 18, 2022

@coventgardenmartin 

Utilize MT Online for the time being.

https://www.moneythumb.com/?ref=110

 

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