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M
Marcusbjol
September 11, 2022
Question

Connecting QBO to my Bank

  • September 11, 2022
  • 1 reply
  • 0 views

I am a new QBO user and am having issues with connecting to my bank.

 

This is not a browser issue that will be resolved clearing cookies, going incognito, or using a different browser. 3 different computers have this problem. This not a communication issue with the bank. Freshbooks and other accounting software access the bank just fine.

 

The issue occurred when someone else linked the accounts and did not include all of the accounts (issues with HOA board responsibility, drama that is not important here). When I managed my connection, I could not see 2 sub accounts, so detached the 2 accounts I was working on to save the data, and removed all the accounts from QBO. When I try to reconnect to the bank, I only get errors 102 and 105. Once again, other accounting applications access the data just fine, so it is not the bank or my browser.

 

When I chat with the online support, they have me try different browsers, going incognito, etc. This is not the problem. I suspect there is a corrupted authentication token on QBO's end that is preventing the connection from happening.

 

Please help me resolve this. This HOA is volunteer based and communicating with QBO support during business hours is difficult.

1 reply

G
GlinetteC
September 11, 2022

I can help you fix your banking connectivity issue, Marcusbjol.

 

Bank errors 102 and 105 occur when your bank's website is experiencing technical difficulties or server issues interfering between QuickBooks Online and financial institutions. You'll want to do some troubleshooting steps to get this bank connection up and running.

 

Step 1: Manually update the online bank connection:

 

  1. Go to Banking and select Banking.
  2. Select the account.
  3. Click on Update.

 

If the issue persists, you can proceed to Step 2: Check your bank's website via this article: Fix bank errors 102 & 105.

 

Moreover, setting up a bank account with multiple cards associated with it is to create a parent account and set up individual cards as a sub-account. For the complete process, check this link: About bank or credit card subaccount setup.

 

Then, once transactions are in, you can categorize and match them in QuickBooks. 

 

If you need further assistance with banking, please let me know. I'll be sure to get back as soon as possible to help you.

M
MarcusbjolAuthor
September 11, 2022

Once again, freshbooks and other accounting applications can connect and download the data. QBO cannot.

 

Please do not respond unless you can read the entire post and understand that I have isolated the issue to QBO.

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