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S
Stergynski
March 2, 2021
Question

Connecting to bank account

  • March 2, 2021
  • 1 reply
  • 0 views

I have two clients that both use the same bank.  I migrated the second client with minimal challenges from a remote server desktop version so that both are using the same version of QBOnline (they purchased via Techsoup).  But though the first client has had no trouble connecting to the bank (a fantastic service) for several years, I cannot get the second one to work.  I know it's not on the bank end because a) I can log in directly and b) the first client's connection works without fail.  Tech support couldn't help me, so I'm wondering if anyone has tried something "off the page" that helped.  I get error 105 "bank down for maintenance" which I know not to be true.  Been trying for 3 weeks off and on now!

1 reply

C
Charies_M
March 2, 2021

Thanks for bringing this to our attention, Stergynski.

 

Error 105 occurs when there is ongoing maintenance or issues with your financial institution's end. This can be solved by manually updating your bank account. If you haven't tried it, please do so.

 

Here's how:

  1. Sign in to QuickBooks Online.
  2. Go to the Banking menu or Transactions menu.
  3. Select Update.

If the error persists and you've already checked this with your bank, I suggest reaching out to our QuickBooks Care Support. I understand that you've already contacted us regarding this matter. However, this requires a thorough investigation which can best be handled by our phone support as they have the necessary tools.

 

Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback. 
  6. Type in your contact info.
  7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

 

I've got your back if you need more help while working with online banking or anything about QuickBooks. I'm always happy to lend a hand. Have a good one.

S
StergynskiAuthor
March 2, 2021

This is absolutely not a solution.  I kept a copy of a chat that last over 90 minutes where support seemed to be unable to retain the information I was giving her.  I'm hoping the community has better answers.

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