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wolfys21
April 25, 2024
Question

Connection to PNC bank

  • April 25, 2024
  • 3 replies
  • 0 views
What is going on with the connection to PNC bank?

    3 replies

    E
    Erika_K
    April 25, 2024

    Hi there, wolfys21. 

     

    It's great to see a new face here in the Community. Let's team up so you can fix the connection issues with your PNC Bank. 

     

    To do this, I'll need to clarify a few details to help me narrow down the cause of this issue and offer you accurate resolutions. 

     

    May I ask the specifics of the connection problems you're having? Did you encounter any errors or a particular error code? 

     

    Additional information about this matter will be much appreciated. 

     

    Come back to this post with those details, and we'll work together to find the best solution for this issue. In the meantime, have a great day, and keep safe! 

    W
    wolfys21Author
    April 25, 2024

    Are you kidding me right now???

    I have called in about 8 times.  Please look up my account and see all the information you need.  I keep being told "you are working on it".

    No connection for over a month.  Not getting what I paid for.  I am exploring using other companies after almost 20 years and leaving quickbooks.

      M
      mami5
      June 4, 2024

      Suddenly, my PNC bank connection is not working in QB online. I can not reconcile the bank account. This is a disaster. Even when I download and import the banking transaction, reconciliation is not possible. There's a new screen that wants me to connect to my bank before doing anything else.

      I am a 20 year customer. Please provide help.

       

      B
      BetsyV
      September 21, 2024

      I have been a QB Desktop user for over 15 years.  QB talked me into moving to QB Online on Thursday.  We did the transition.  However, I cannot get the connections set up for bank feeds for my PNC Bank or my CITI card.  Extremely frustrating.  It still connects on by Desktop version.  I am really regretting my decision.

      JaeAnnC
      JaeAnnC
      September 21, 2024

      Your time is valuable and I know how these bank connectivity issues can disrupt your workflow, @BetsyV. Let's tackle this matter together to get you back on track.

       

      Before that, did you encounter any specific error messages when connecting your PNC and Citi bank accounts in QuickBooks Online (QBO)? If so, we'd appreciate it if you could share them with us here to provide the necessary troubleshooting.

       

      First, I recommend signing in to your bank account's website to check for ongoing maintenance or system issues. Sometimes, connectivity problems can arise if the bank is performing updates or experiencing outages.

       

      If there's none, you can access your QBO account using a different supported browser. It's possible that there's a temporary issue with QBO or the browser you're using.

       

      In the meantime, you can manually upload your bank transactions into QBO using a CSV file.

       

      Moreover, we advise categorizing your bank transactions in QBO to ensure they're recorded in the appropriate accounts.

       

      Your experience is important to us, so please don't hesitate to drop by the Community if you have additional questions about linking your bank accounts to QBO. We're only a few clicks away. Take care.

      V
      VTS Partners
      March 31, 2025

      QB does not connect to my PNC accounts.  It worked fine until Jan 05 25, then stopped, and I have played the circular game of successfully reconnecting to PNC, and then QB fails and tells me to reconnect again, and again and again.  Can you please fix your connection with PNC bank.  It is still working fine for my other accounts, so there is no issue other than QB .

       

      J
      JeveeAdvin__la
      March 31, 2025

      Welcome to the Community, VTS.

       

      I acknowledge the importance of connecting your PNC bank account to QuickBooks Online (QBO) to keep track of your financial records. Since you're still facing an error when connecting your bank to QBO, I'd be glad to help fix this. To make sure we're moving forward together, I'd like to ask you a question.

       

      Could you please specify the exact error you are encountering while connecting your bank account to QuickBooks Online? This will help us identify the appropriate solution. Meanwhile, if the issue doesn't fall under common errors typically seen during bank connections, we recommend contacting our support team for further assistance. 

       

       

      Please see the steps below:

       

      1. Log into your QuickBooks Online account.

      2. Click on the Help button located at the top of the page.

      3. Navigate to the Search tab, enter your query, and press enter on your keyboard.

      4. Select Contact Us.

      5. Under the Callback option, click on the Have us call you button to input your details.

      6. Finally, choose Get a Call to receive a callback from support.

       

       

      For a comprehensive guide on obtaining assistance with your QuickBooks product or service, check out this article: Get help with QuickBooks products and services.

       

      We can also check out this article on how to categorize the transactions you download from your bank in QuickBooks Solopreneur: Categorize bank transactions in QuickBooks Solopreneur.

       

      If you have more questions regarding your bank account connection, feel free to reach out. We'll offer prompt assistance. Have a nice day.

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