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A
AykutG
February 23, 2025
Question

Constant disconnection for my Stripe accounts

  • February 23, 2025
  • 1 reply
  • 0 views

Hello,

 

The bank connection for my Stripe accounts keeps getting disconnected. We previously discussed this issue, and the case number is 15129399878.

 

Every time the connection is lost, we ask the company owner to reconnect it. He does so, but it disconnects again the next day.

 

Since he is constantly traveling and attending meetings, I am not always able to get support. He is also becoming frustrated with this recurring issue.

 

When we opened the case, you requested to be contacted by the company owner. However, due to his busy schedule, this is not possible.

 

Could you please guide us step by step on how we can permanently resolve this issue? This way, I will request support from the company owner as needed.

 

Thank you,

 

HotelRunner, Inc.

Aykut G.

1 reply

C
CamelleT
February 23, 2025

I truly understand how crucial it is to establish a stable bank connection with your Stripe account and QuickBooks Online (QBO), Aykut. Allow me to route you to the appropriate support to resolve the constant disconnection issues and ensure seamless integration.

 

Given that you've faced recurring disconnections, I recommend contacting our Live Support Team. They possess specialized tools to securely access your account, investigate why your connection with Stripe keeps disconnecting, and provide a permanent solution. Here's how to reach them:

 

  1. Sign in to your QBO account.
  2. Click Help.
  3. Select the Search tab and hit the Contact Us button.
  4. Click Using QuickBooks to connect with the right expert regarding connectivity concerns.
  5. Choose a way to connect.

 

Additionally, I'll share this resource to aid you in maintaining accurate financial records and improving cash flow management: Categorize online bank transactions in QuickBooks Online.

 

If you have other questions about managing bank connectivity in QBO, please feel free to comment below. We're all ears and ready to assist you.

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