Crazy we can collect payments but cannot pay a charge back online, what a crock! We have to wait for a call back and in the meantime they hold my other deposits.

We recognize how this payment issue with your company has affected you, @mayrspalding, and we can see the urgency of getting this resolved. Let me route you to the best help available.

To access your account details, we require specific personal information from you. As this is a public forum, we strongly suggest that you get in touch with our Customer Care team. They have the necessary tools and expertise to verify your access and resolve this matter promptly.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.

Additionally, QuickBooks provides various financial reports that can give you a summary of your business's earnings and expenditures. If you need assistance creating, modifying, or printing a report, you can refer to this article: Customize reports in QuickBooks Online.

We appreciate your patience regarding this matter. Please don't hesitate to get back to us in this thread if you have other concerns about your QuickBooks-related concern. We in the Community are always ready to help you out.