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bertclark1
February 4, 2025
Question

Credit card charge error

  • February 4, 2025
  • 2 replies
  • 0 views

On the first day of each month, Quickbooks posts a $25 charge to my Amex Platinum card. The note/memo information for each charge says "AT&T DATA W2GO". However, Amex has no such record of a $25 charge, and I have no account with AT&T. I believe that Quickbooks is downloading a $25 charge, but that it is not an "AT&T" charge, and that the note/memo information is wrong.  It is not billed to my Amex, and isn't an ATT charge. How do I figure out how to categorize this expense?

2 replies

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BabyB
February 4, 2025

We have to delete that specific transaction to ensure that your records align with your bank statement, Bert. I've got detailed information to guide you throughout the process.

 

QuickBooks gathers transaction data based on what your bank supplies. If the $25 charge isn't in your bank records, we'll exclude it to maintain accuracy in your financial records. Here's how:

 

  1. Go to Transactions under Menu then select Bank transactions.
  2. Choose the For Review tab.
  3. Tick the box of the transactions to exclude.
  4. Select Exclude.
     

 

The transaction will then be moved to the Excluded tab of the Banking page. Let's now proceed to delete the transaction:

 

  1. From the Excluded tab, check the box for the transaction you excluded earlier.
  2. Choose Delete.

     

Following this, I recommend reconciling your transactions for that period to ensure that your financial records are accurate.

 

With QuickBooks Live Expert Assisted, you have access to knowledgeable bookkeepers who can also help answer your questions on various bookkeeping topics, including categorization, automation, reconciliation, reporting, and workflow management.

 

My team and I are always here to lend a hand if you've got more questions about banking transactions or any QuickBooks-related concerns. Just add a comment below.

S
ScottNFlorida
February 6, 2025

I  have this same problem with BOA credit card- the amount is odd ($15.66) every single day. It gets coded as Facebook advertising. No charge appears on my bank cc statement. IS the only solution to delete these out one at a time?

AlverMarkT
AlverMarkT
February 6, 2025

I appreciate you for joining the thread, Scott. Yes, it would be best to individually or batch exclude the transactions that don't appear in your CC statement. It's great to know you've cross-referenced the data between your bank feed in QuickBooks Online (QBO) and your Credit Card (CC) statement to verify the validity of the downloaded transactions. To address the potential confusion regarding incorrect downloaded charges, I want to provide clear guidance on going about this issue.

 

When you mentioned that the $15.66 charge is coded as Facebook advertising, do you mean that QBO automatically categorizes it to that account? Or, is it what is described under the Bank Details column in your bank feed?

 

QBO relies on data feeds from connected bank accounts and credit cards. When transactions are imported via these feeds, QBO depends on the accuracy and completeness of the data provided by the financial institution (e.g., bank details stating it's Facebook advertising). Thus, I recommend contacting your bank to get clarification on any issues that may cause incorrect transactions to be downloaded.

 

Next, in parallel to reviewing your CC statement, we'll have to exclude the transactions that aren't legitimate since they have no impact on your financial records. You can follow these steps:

 

  1. In your QBO account, go to Transactions, then Bank transactions.
  2. Optional:
    • Filter the dates to include only transactions between specific dates.
    • Enter a description to filter out bank transactions you deem as potentially incorrectly downloaded.
  3. Carefully compare the charges to your CC statement.
  4. Place a checkmark for the incorrect charges. 
  5. Select Exclude.
  6. Optional: If you need to delete the downloaded transaction completely, choose the Excluded tab, and place a checkmark on the transactions. Then, hit Delete.

     

When this is resolved, here are a few reference articles to guide you in categorizing transactions and reconciling accounts:

 

 

I hope the details I've provided help you resolve the incorrect charges that appear in your bank feed in QBO, Scott. If there are details you'd like to clarify or if you have other questions, feel free to click on the Reply button. It's crucial to have your records organized, and we are here to offer ongoing support to help you achieve it.

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