Credit card payment transactions are increasing the balance. How do I fix this issue?

Hi @goldenkrustgarne. Help has arrived.

To verify, are these transactions imported into QuickBooks? If so, we can correct the formatting of the credit card accounts or entries by following these rules:

• CSV files for credit card accounts may display transactions in reverse. For example, deposits/income may appear as negative amounts because paying your credit card reduces your balance.
• To ensure these transactions are imported correctly, select the corresponding credit card account (not a bank account) when you upload the file into QuickBooks Online (QBO).

However, if your transactions are downloaded from your credit card account that is connected to QBO, ensure that the account type is Credit Card. Increasing balance may be seen as an error when a credit card account is added as a bank account in your chart of accounts.

If this is the case, you can edit the account type to change it to Credit Card, here's how:

1. Go to the Gear icon and then select Chart of accounts.
2. Find the account in question.
3. Click the triangle button beside View register.
4. Select Edit.
5. From the Account Type drop-down, choose Credit Card.
6. Click Save.
7. Hit Yes to bypass the changes.
   

That's it. I'm adding these articles for the detailed steps on how to connect credit card accounts and how to tune imported credit card transactions:

• Connect bank and credit card accounts to QuickBooks Online.
• Format CSV files in Excel to get bank transactions into QuickBooks.

Once the credit card transactions are in the correct balance, you can then categorize and match them with existing records in QBO.

Let me know if you have other concerns about handling your credit card transactions in QuickBooks. I'm always ready to help you more. Stay safe and well!