Credit Card Redemption Credits

@Kate1958 

Make sure you are entering a credit card refund/credit (Banking > Enter Credit Card Charges > Refund/Credit).  If you do that, and it is entered to the appropriate credit card, it will show up under Payments and Credits when you reconcile your credit card.

We appreciate you posting your concern here in the Community, @Kate1958.

We're here to share information about reconciling Credit Card Redemption Credits in QuickBooks Desktop (QBDT). 

Before anything else, may we know how you enter your credit?

Normally, we enter credit as Credit Card Refund/Credit in QBDT. Here's how:

1. On your QBDT, click on the Banking menu, then select Enter Credit Card Charges.



2. Then tick the Refund/Credit option.



3. Enter the necessary details. 
4. Once ready, click on Save & Close.

Let's then proceed to the reconciliation page. In there you can see all of the transactions that were linked to the account. Also, make sure that the transaction is not marked as reconciled. (Note: Check marks indicate as reconciled.)

Here's how:

1. On the Banking menu, click on Reconcile.
2. Enter the necessary information.
3. Once ready, click on Continue.





Also, take in mind that transactions will show on the Reconciliation page as long as their date is not beyond the statement end date.

Moreover, if you want to hide transactions after the statement's end date, kindly tick this box:



For detailed information, kindly visit: Reconcile an account in QuickBooks Desktop.

We'll also add this article that can serve as your reference if you want to learn on what to do if your accounts don't match your bank statements at the end of reconciliation: Fix issues when you're reconciling in QuickBooks Desktop.

Let us know if you require further assistance with entering and reconciling your Redemption Credit account in QBDT. The Community team always has your back. Have a good one!