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PauleyH
February 4, 2024
Question

Credit Card Transactions Won't Download

  • February 4, 2024
  • 2 replies
  • 0 views

Just linked my Chase credit card to my quickbooks online. The program recognized the credit card account and properly added it to my dashboard, along with its outstanding balance but did not download any individual transactions which I need to categorize. I have tried updating the account and nothing changes. Any ideas how to solve this issue? Thank you

2 replies

H
Heide DC
February 4, 2024

I appreciate your efforts in updating your credit card transactions in QuickBooks Online, @PauleyH. Rest assured to help you figure this out.

 

As I've checked on our list, there is an ongoing investigation (INV-96764), and there is no specific updates this time. However, our engineers are working together to find a solution as soon as possible.

 

Contact our support team to add your name to the list of affected users to get email updates.

 

Here's how:

 

  1. Log in to your QBO company.
  2. Select Help (?).
  3. Click Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Also, you can check out this article for you to be guided and learn how to get transactions from your bank or credit cards and manually import them into QuickBooks Online: Manually upload transactions into QuickBooks Online.

 

Feel free to comment below if you have further questions about adding your Credit card transactions to QuickBooks Online. I'm always around to help you out. Stay Safe.

4
4Gal
February 4, 2024

@PauleyH 

You can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) for the time being.

https://www.moneythumb.com/?ref=110

 

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