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February 5, 2024
Question

credit (refund checks) from vendor for parts returned

  • February 5, 2024
  • 1 reply
  • 0 views

Hello,

We purchase parts to fix vehicles.  And we are COD with vendors, our choice.  So we return parts back to the vendor that we already paid for, for whatever reason.  So most vendors will mail us a check for the refund after the return is processed.  So my question is, how do I record the deposit in QBO?  I deposit the refund checks with checks that I receive from our customers for payment of their invoices.

Right now, I match all the customer payments that are in the deposit, then I have a balance left over in the deposit to take are of which is the check(s) from our vendors for parts returned.  QBO customer service told me when I am done matching the customer payments in the deposit and there is a balance left to clear up in the deposit which is the  refund checks from the vendors for returned parts; to click the resolve towards the bottom and that will open up lines to add transactions and I record the each check from the vendors there and that will clear the deposit left over balance.

I wanted to make sure that is the correct way.  

Thank you.

1 reply

February 5, 2024

Hi there, ametz1201.

 

Thank you for being detailed about your concern. I'd be happy to help you record refund checks in QuickBooks Online.
Yes, you may follow the previous QBO support's suggestion. 

 

You can open the deposit transaction and then add the refund amount under the "Add funds to this deposit" option.
Here's how:

 

1. Open a Bank deposit.
2. Choose the correct bank account.
3. Then "Add funds to this deposit" on the lower left side.
4. Enter the refund amount.
4. Select Save and close.

 

I have also attached a screenshot for your reference. 

 

You can also check this helpful link regarding reconciliation in QuickBooks Online. It will help you match your account to your bank statements.
Reconcile an account in QuickBooks Online 

 

If you have any further questions about refund checks in QuickBooks Online, please feel free to add them to this thread. The QuickBooks Community team is always here to help.

ametz1201Author
February 6, 2024

That is what I am currently doing, QBO help told me to do it that way, but when I look at my register for that account, why are there two entries, one credit and one debit for the same amount?  There should be a credit entry because of receiving the check for the refund.  When I saw the debit and credit entries in my register that worried me.