Cust needs to be refunded on his credit card, when I go to my merchant transaction to refund it doesn't show up. His account said it was received though. Need help.

Good morning, @holly.imcwaste@g. 

I appreciate you coming to the QuickBooks Community with your question about refunding a customer's credit card transaction. 

To verify a few things, I recommend contacting our Customer Support Team so they can review this further with you. Since this is a public platform, I'm unable to review your account on the back end to clarify information. 

Here's how: 

1. Go to the Help ? icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

Keep us updated on how the call goes. I'm only a post away if you need me again.