My customer sent me a check which I deposited. She canceled it while it was in my bank. How do I account for it since it’s already been in my bank? When I went to help it said to go to edit menu and “void sales receipt”, but there is no such void selection available. Void a paymentSign in to QuickBooks Desktop.Go to the Customers menu and select Customer Center.Select the Transactions tab.Select Sales Receipts or Received Payments.Find and open the receipt or payment.Go to the Edit menu and select Void Sales Receipt.Select Save & Close.

Hi there, @mforest. I'd be happy to show you how you can void a sales receipt in QuickBooks Desktop (QBDT).To get through this and proceed to void the sales receipt, here's how: Sign in to QuickBooks Desktop.Go to the Customers menu and select Customer Center.Select the Transactions tab.Select Sales Receipts or Received Payments.Find and open the receipt or payment.Click the dropdown arrow below the X, you have the option to Delete the sales receipt or Void it.Select Save & Close once done. You can refer on the screenshot below for visual reference. Additionally, here's an article in case you'd like to manually record a deposit or make bank deposits in QBDT: Record and make bank deposits in QuickBooks Desktop. Feel free to mention me in the comment section if you need help performing specific tasks in QuickBooks. Rest assured, I'll be ready to assist you and make your QuickBooks experience awesome. Thanks for choosing QuickBooks. Take care, and have a good one!

M

mforest

Question

customer canceled deposited check

Forum|Forum|4 years ago
June 14, 2022
1 reply
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My customer sent me a check which I deposited. She canceled it while it was in my bank. How do I account for it since it’s already been in my bank? When I went to help it said to go to edit menu and “void sales receipt”, but there is no such void selection available.

Void a payment

Sign in to QuickBooks Desktop.
Go to the Customers menu and select Customer Center.
Select the Transactions tab.
Select Sales Receipts or Received Payments.
Find and open the receipt or payment.
Go to the Edit menu and select Void Sales Receipt.
Select Save & Close.

QuickBooks Desktop

K

Kurt_M

Hi there, @mforest. I'd be happy to show you how you can void a sales receipt in QuickBooks Desktop (QBDT).To get through this and proceed to void the sales receipt, here's how:

Sign in to QuickBooks Desktop.
Go to the Customers menu and select Customer Center.
Select the Transactions tab.
Select Sales Receipts or Received Payments.
Find and open the receipt or payment.
Click the dropdown arrow below the X, you have the option to Delete the sales receipt or Void it.
Select Save & Close once done.

You can refer on the screenshot below for visual reference.

Additionally, here's an article in case you'd like to manually record a deposit or make bank deposits in QBDT: Record and make bank deposits in QuickBooks Desktop.

Feel free to mention me in the comment section if you need help performing specific tasks in QuickBooks. Rest assured, I'll be ready to assist you and make your QuickBooks experience awesome. Thanks for choosing QuickBooks. Take care, and have a good one!

M

mforestAuthor

Thanks for answering. However the "void" option ids NOT available under delete. It says I need to delete this payment from deposits. why is this not working?

M

mforestAuthor

I have tried to post the screen shot, but it wont work. The QB forum is screwed up!!!!!

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