Customer has paid through Quickbooks payment credit Card but why hasn't the deposit been made to my bank account?

Thank you for visiting the QuickBooks Community, Helene12.

I'll be providing insights about the funding time for the customer's payment. I'll also ensure the deposit will be shown in your bank account and route you to right support team to assist you further on this matter.

QuickBooks typically deposits your first set of payments (sometimes referred to as a batch) within 5 business days. Once you're new to QuickBooks Payments, your ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks while we set up your merchant account. If everything is set, we'll deposit customer payments much faster, typically within two business days.

Since the customer pays online by credit card, the amount normally enters your deposit bank account the next working day. However, it still varies on the time you enter transactions and the bank you choose for payments to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits. You may open this article to see extra details and how you can check the status of the specific customer payments: Find out when QuickBooks Payments deposits customer payments.

If the payment is still not deposited within the given length of time, I suggest contacting our Merchants Services Support Team. They're the best support group for such inquiries as they can request account information. They can also verify the status of the payment and investigate why it wasn't deposited to your account yet.

In case you need steps on how to see which payments are included in a deposit, you can refer to this article: Common questions about payments deposits in QuickBooks Online.

Don't hesitate to add a comment below if you have other questions or concerns about customer's payments. I'm always around and happy to help, Helene12. Stay safe and have a good one!