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Brittanyxo1
July 27, 2022
Question

Customer Paid invoice, money went Into two accounts.

  • July 27, 2022
  • 1 reply
  • 0 views

Hello, Everyone,

 

This is the second time I am posting about this issue I am having with no solution yet! I feel its something rather simple but I don't want to mess up my books! 

I invoiced a customer through E-mail. He paid from the E-mail I sent. The payment went into my checking; which it's supposed too. BUT it also just showed up in my quickbooks checking account register as well. Now, it is in my banking feed (Checking account) waiting to be matched or categorized. I need to match it to his invoice. When I try and find a match, nothing comes up. The invoice was marked as paid that's why I am assuming it wont find the match. But now I just don't know what to do with the transaction. I tried to manually make a bank deposit, but that just duplicated the transaction. I've had nothing but trouble with Quickbooks Checking. I think that is why the system wont detect a match. That money isn't even in my quickbooks checking; I called the bank and it went in my actual bank checking. 

 

Thanks in advance for any info anybody can offer me! 

1 reply

Rubielyn_J
Rubielyn_J
July 27, 2022

I appreciate you for the detailed info on your concern, @Brittanyxo1.

 

One of the possible reasons why you're unable to find the match is that the transactions you recorded in QuickBooks Online (QBO) may have been reconciled already. To verify, you can check your Register.

 

If this is the case, you don't need to match the downloaded transactions. Instead, you can exclude them. To proceed, here's how:

 

  1. Go to Bookkeeping, choose Transactions, then select Banking (Take me there).
  2. Click the For Review tab.
  3. Select the checkbox of the transactions to exclude.
  4. Choose Exclude.

 

For more information, you may also check out this article: Exclude a bank transaction you downloaded into QuickBooks Online.

Additionally, here's an article you can utilize to help manage your banking transactions in QuickBooks. You can use this link for reference: Reconcile an account in QuickBooks Online.

 

Let us know how this goes so we can help you review your invoice payments and other transactions. I'll be happy to help. Keep safe!

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Brittanyxo1Author
July 27, 2022

Hey Rubielyn_j,

 

Unfortunately, It was for this month so I haven't reconciled yet. :( Thank you for trying to help! I appreciate it! 

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GebelAlainaM
July 28, 2022

Thanks for getting back to the thread, @Brittanyxo1. I'd also feel the same way when something happened to my books. I'm here to help you.

 

In your case, we'll need to review the status of your invoice and make sure it's paid and check the invoice payment to be sure it was deposited to undeposited then, make a bank deposit. Here's how:

 

  1. Click on + New and select Bank Deposit.
  2. Select the account you want to put the money into from the Account dropdown.
  3. Tick the checkbox for each transaction you want to combine.
  4. Make sure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
  5. Then, Save and close.

 

After creating, you can go back to the Banking page and Find a match again.

 

Please refer to these articles for more details:

 

You can also exclude transactions if needed. This way, it won't add to the register accidentally.

 

Just in case you're all good and ready to match your bank and credit card statements, here's an article for future reference: Reconcile an account in QuickBooks Online.

 

If there's anything else I can help you with, let me know in the comment section. I'll get back to you as soon as possible. Keep safe!

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