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k102988
March 27, 2021
Question

customer payment - warning message

  • March 27, 2021
  • 1 reply
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odd. when i open receive payment, i am getting a warning about the bank and the function does not open. what is that all about? chris

    1 reply

    Adrian_A
    Adrian_A
    March 27, 2021

    Hi there, Chris.

     

    Let's run some steps to isolate what causes the warning message. Before doing so, can you tell me the exact message you get on the Receive payment page?

     

    In the meantime, let's open QuickBooks on a private window. In this page, we can identify if the warning is cause by a browser-related issue. You can use these keyboard shortcuts to open one:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Shift + N

     

    If it works, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issue on the opened pages.

     

    We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

     

    I've also added this reference as your guide in recording customer payment: Record invoice payments.

     

    Let me know how these steps work on your end. Keep safe!

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