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Valery_Lug
December 30, 2022
Question

Customer started a Dispute and Quickbooks Returned money without talking to me

  • December 30, 2022
  • 1 reply
  • 0 views

I provided services to a customer but seems like he reached out to his bank and canceled the transaction. He started the dispute on December 27th and on December 28th Quickbooks withdrew the whole amount from my bank account. Right now they telling me that I have to reach out to the customer directly to negotiate the dispute. 

 

It took them 1 day to process the dispute and to return the whole amount to the customer. Now, of course, the customer doesn't respond to my emails and Intuit doesn't really care about any of this. I already spent 4 hours talking to them, and they just say that there is nothing they can see on their end except for the fact that the transaction was disputed. There is no way I can continue the dispute using the Quickbooks system, and my bank says that since Intuit withdrew the money from my account I have to talk to them. 

 

I thought that Quickbooks suppose to protect both a customer and a seller (who pays monthly subscription costs and fees from each transaction), but looks like they do neither of that. 

 

Has anyone been in this kind of situation? Right now I am just thinking about getting a lawyer, 

1 reply

J
Just_me
December 30, 2022

I remember seeing another post, just like this one, about a month or 2 ago.  

You can use the Search bar at the top of any page here in the community, to find others that may be having the same issue, and what they have done or found out. 

 

Sorry I can't be of more help. 

Good luck. 

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