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A
Aviator2
February 26, 2025
Question

Deactivate online banking services

  • February 26, 2025
  • 1 reply
  • 0 views

My primary checking account shows as connected (lightning bolt present) in the Chart of Accounts, but does not show in the Bank Feeds window. When I go to import the bank feed, it does not give the option to connect it to this checking account, apparently because it thinks that account is already connected.

Trying to disconnect by the normal means does not remove the lightning bolt.

If I switch the radio button to Activate, and back to Deactivate before I save, the program crashes every time.

I have tried Sorting, Verify and Rebuild, etc. to no effect.

When I download the IIF file for the chart of accounts, this checking account is NOT LISTED at the bottom with my other accounts

I have verified that I have the latest version of QuickBooks desktop Pro Plus 2024.

I contacted your support team by phone.  After an hour in the phone que, I spoke with a young lady with an Asian accent for over two hours.  We walked through every fix that I had already gleaned from your Help pages and user group pages.  After doing all these steps again with the same results, the young lady said she would call me the next day and see if she could come up with a solution that works after conferring with a higher level of support.

It has been over a week since that call and I have received no communication from Intuit.

I have used the Desktop QuickBooks File Doctor to ensure there is no file corruption or damage.

So, is there ANOTHER method for Deactivating an account from bank feeds when the normal method and the work-around using the IIF file won't do it?

If I knew a mailing address for the CEO, Sasan Goodarzi, or the VP of customer engagement, I would mail them the entire case package so they could forward it to competent support.

Any help will be greatly appreciated.

1 reply

J
JaneDave_I
February 26, 2025

This is not the kind of service we want you to experience, Aviator. Since you've mentioned that you're done with all the troubleshooting steps provided to resolve your concern. Allow me to direct you to our QuickBooks Support Team for further assistance. 

 

You can follow the steps below to reach them:

 

  1. Click the Help menu.
  2. Select QuickBooks Desktop Help/Contact Us.
  3. Enter a brief description of your concern and select Continue.
  4. Sign in to your Intuit Account and select Continue.
  5. Select chat with us or Have us call you.

 

Our QuickBooks Support Team is equipped with tools like screen-sharing sessions, which can help in detailing your issue during a phone consultation. Remember to use the case number given by the previous agent in your last interaction. This will serve as a reference and help update your case.

 

You can also check this article for further reference: Get help with QuickBooks products and services.

 

Moreover, you can read this article to know how to set up rules to help you match transactions in QBDT: Create rules to categorize transactions in QuickBooks Desktop.

 

I appreciate you bringing this to our attention, Aviator. Please know that you can always revisit this thread if you have any further questions with regard to your bank connectivity. We're always here to help. 

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