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J
JFannon
June 20, 2022
Question

debit card credit/return

  • June 20, 2022
  • 1 reply
  • 0 views

There was a debit card transaction processed to hold a hotel room and then the sales person could not attend so it was credited/reversed.  I have a debit card deduction on my bank activity and then the next day it was reversed.  How would you process the reversal??  I can record the debit card transaction under the banking tab however it will not accept a negative value for this.  How can I record this??  Thanks for any suggestions!

 

1 reply

A
AileneA
June 20, 2022

I've got some steps we can perform to process the reverse in QuickBooks, JFannon. 

 

We can either void or fully refund the transaction by utilizing the Reverse a Transaction feature in your Merchant account. 

 

I'll show you how to do it: 

 

  1. Sign in to your QuickBooks Payments account.
  2. Tick the Processing Tools drop-down and select Reverse a Transaction.
  3. Fill out the necessary fields.
  4. Tap Search.
  5. Select the transaction you want to refund.
  6. Press Submit.

 

Then, we can also use the Reverse (Void/Credit) option in your QuickBooks Payment account to reverse the payment.  

 

Here's how: 

 

  1. Click the Activity & Reports drop-down and select Transactions.
  2. Enter the date period.
  3. Tap Search.
  4. Pick the Transaction ID or the transaction you want to reverse.
  5. Hit Reverse (Void/Credit).
  6. Place a checkmark on the transaction.
  7. Press Submit. 

For more information about this one, check out this article: Void or refund transactions in QuickBooks Payments.  

 

You can also visit our Merchant Services page for more insights about managing your QuickBooks Payments.  

 

Tag my name in the comment section if you have any other concerns or questions. I'll get back to you as soon as I can. Stay safe.

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