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susiet1
October 23, 2022
Question

Deleting a deposit from an account that has been deleted

  • October 23, 2022
  • 1 reply
  • 0 views

Hi!

Background of my question:  we took over a company 5 years ago, but kept the QuickBooks account so that we would have all the customer history.

Cleaned up/deleted stuff that was not ours stuff - bank/credit card/. (Maybe i should not have deleted??)

all was good.

then we decided to go from desktop to online.

then months later…all of a sudden a deposit from 2016 shows up in my customer’s file.

it was from a deposit in a bank account that i have deleted (ugh)

So,

1.  I cannot delete this deposit since it is in a bank account that i had deleted

2.  I would like to make a deposit to this customer’s account now

3.  QB will only let me use the credit the customer now has in their account

4.  Was thinking i could do a journal entry - but now sure what accounts to credit/debit??? And post date to before we took over (8/1/17)

 

any suggestions???  

Help please!

Thank you!!

susie

1 reply

A
Archie_B
October 23, 2022

Thank you for reaching the Community, susiet1. I'm here to share some insights on how to handle customer deposits in QuickBooks Online.

 

1.  I cannot delete this deposit since it is in a bank account that i had deleted

 

It's possible that when you transferred all of your data to QuickBooks Online, this deposit was not deleted in the Desktop version.

 

2.  I would like to make a deposit to this customer’s account now

3.  QB will only let me use the credit the customer now has in their account

4.  Was thinking i could do a journal entry - but now sure what accounts to credit/debit??? And post date to before we took over (8/1/17)

 

Yes. Credit can be used to track your customer's deposit. You can, however, use Journal Entry as an alternative. I'd also suggest contacting your accountant for guidance on how to properly record the debits and credits. That way, your books will be more accurate.

 

You can also learn how to record a retainer or deposit in QuickBooks Online by reading this article: Record a retainer or deposit.

 

If you have any further questions, please leave them in the comments section below. I'm always willing to assist. Take care and enjoy your day.

S
susiet1Author
October 24, 2022

HI!

 

Thank you for your response.  still stuck....

 

1.  Tried to do a journal entry - but not sure what accounts to credit/debit against

2.  the bank account that the check was deposited to has been DELETED!

   so, cannot delete check nor offset the customer's account.

3.  if i debit against any other account, then i get off balance, on where to do the credit against.

4.  my accountant hasn't replied yet...still waiting...but would like to get my bank statement reconciled!!

 

Thank you!!!

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