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Jonrosstaylor
October 22, 2024
Question

Deposit a check

  • October 22, 2024
  • 3 replies
  • 0 views

I would simply like to process a paper check a customer wrote me into my QuickBooks Checking account via Quickbooks Online.  It appears there is literally no way to do this?  Selecting "check" as the method of payment on the invoice takes me to the ACH credit screen - I did not obtain an ACH waiver from this customer, I have a paper check.  What am I missing?

3 replies

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KimAnnVA
October 22, 2024

Have you tried the QuickBooks checking app to do a mobile deposit

K
KimAnnVA
October 22, 2024

I think I read that wrong, you have already deposited but are entering the check, have you tried receiving check against the customer, example, you go to top left +New > Bank Deposit, or go into the customer itself and receive payment. 

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JonrosstaylorAuthor
October 22, 2024

Nope, you read it right the first time. I downloaded the app and "scan / mobile check" isn't an option when I pick "add money".  I get bank transfer, envelope transfer, cash deposit, or wire transfer.

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GenmarieM
October 22, 2024

Great to see you here in the Community, Jonrosstaylor. Allow me to join in this conversation to provide some insights on depositing a check using QuickBooks Payments.

 

You mentioned that the scan/mobile check isn’t available on your end when you add money. This limitation arises because you currently do not meet the eligibility requirements. Mobile check deposit in QuickBooks Payments requires eligibility criteria and are subject to approval. Concerning that, they will also check if your bank account is eligible for instant deposits. With that, let me endorse you for the support that accomplishes the action and to ensure you are qualified, I highly recommend calling our QuickBooks payment support.

 

Here’s how:

 

  1. Log in to your QuickBooks Online account.
  2. Click the Help option in the upper-right corner.
  3. Tap the Contact Us button.
  4. State your concern in the box.
  5. Lastly, press Have us call you.

 

If the money is not yet deposit on your actual bank, I recommend putting it in the Undeposited Funds and make the payment method as check. This is a temporary holding account that allows you to keep track of payments that you have received but have not yet deposited into your bank. By doing this, you can ensure that your accounting records remain accurate while you wait for the deposit to clear.

 

Moreover, I’ve added this article for comprehensive information about mobile check deposit in QuickBooks Payments: Find out more about mobile check deposit.

 

If you have any additional questions or concerns regarding mobile check deposit, please don’t hesitate to reach out! Your inquiries are important to us, and we want to ensure that you have all the information you need to make the most of this convenient feature. Just use the Reply button below and I'll circle back to assist you as soon as possible.

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