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Mar 21, 2024 1:14 PM UTC
Question

deposit/credit from invoice

In Quickbooks desktop, I take a down payments from my customer based on their estimate and record as a credit to their account until I invoice them. Once I create their invoice, I apply their credit (the down payment) to the invoice, then receive their balance due and record the deposit. Why doesn't the original down payment show in my quickbooks check register? What am i missing?

1 reply

Candice C
Mar 21, 2024 5:57 PM UTC

Good afternoon, @jmittman. 

 

Welcome to the QuickBooks Community! I'd be more than happy to help you get your issue resolved. 

 

To clarify, what do you mean by "Take down payments" based on their estimate? Any screenshots that you have of the transactions will be helpful as well. 

 

I want to ensure that you get the best solution for your business. I'll be waiting for your response!