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gloriadeb204
Feb 13, 2021 3:11 PM UTC
Solved

Deposit not showing up in register

I work with 2 checking accounts. I don't have any problems with our main account.

The deposits are not showing up in the register for the secondary account.

I double-checked that I am entering the deposit in the correct checking account  on the deposit screen and that the date is correct.

When I go to reconcile, the deposits show up there. 

However, they do not show up in the register and the balance sheet is off. 

What's going on? 

katherinejoyceO
katherinejoyceOAnswer
Feb 13, 2021 5:47 PM UTC

Hello there, @gloriadeb204,

 

Thanks for visiting the Community today. I'm here to help ensure to retrieve the deposit in your register. 

 

We can set filters of the transactions you want to display when you access the register. It could be that it's set in a different filter. Hence, the deposits are not showing.

 

  1. Go to the Chart of Accounts tab, then click View register.
  2. You can click the Clear filter/View All hyperlink above the column headers.
  3. If necessary, you can click the Filter (funnel icon) above the DATE header.
  4. Set the filters to All (Reconcile Status, Transaction Type, Payee, and Date).
  5. Click Apply.

 

If the deposits still don't appear, it could be that it's associated to a different check register. You can go to other registers and review the list. 

 

It is also possible that the payments weren't deposited yet. You might need to create the deposits: Record and make bank deposits in QuickBooks Desktop.

 

I’ve also added this article that you can use for future guidance in effectively reconciling your accounts in QBDT: Reconcile an account in QuickBooks Desktop.

 

Feel free to drop by again if you need anything else. I'd be happy to get back and help. 

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12 replies

katherinejoyceO
katherinejoyceOAnswer
Feb 13, 2021 5:47 PM UTC

Hello there, @gloriadeb204,

 

Thanks for visiting the Community today. I'm here to help ensure to retrieve the deposit in your register. 

 

We can set filters of the transactions you want to display when you access the register. It could be that it's set in a different filter. Hence, the deposits are not showing.

 

  1. Go to the Chart of Accounts tab, then click View register.
  2. You can click the Clear filter/View All hyperlink above the column headers.
  3. If necessary, you can click the Filter (funnel icon) above the DATE header.
  4. Set the filters to All (Reconcile Status, Transaction Type, Payee, and Date).
  5. Click Apply.

 

If the deposits still don't appear, it could be that it's associated to a different check register. You can go to other registers and review the list. 

 

It is also possible that the payments weren't deposited yet. You might need to create the deposits: Record and make bank deposits in QuickBooks Desktop.

 

I’ve also added this article that you can use for future guidance in effectively reconciling your accounts in QBDT: Reconcile an account in QuickBooks Desktop.

 

Feel free to drop by again if you need anything else. I'd be happy to get back and help. 

gloriadeb204Author
Feb 13, 2021 6:24 PM UTC

Thank you for responding.

I won't be in the office until Monday and I'll check on the filter issue. It's something I wasn't aware of.

The deposits do show up when I go to reconcile.

Jean74
Mar 18, 2021 4:29 PM UTC

Fixed it!

rvrfrf
Mar 18, 2021 4:59 PM UTC

Welcome to the Community, Jean74.
 

After accessing your Chart of Accounts window, you can view registers by highlighting an account, using the Activities ▼ drop-down list, then selecting Use Register.


I've included a detailed resource about working with your Chart of Accounts screen that may come in handy moving forward: Learn about the chart of accounts
 

I'll be here to help if there's any additional questions. Have a wonderful Thursday!

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